Key Facts

Remote From:

Freelance

Spanish

Hard Skills

Social Media Management Social Listening Community Development Planning Brand Management Calendar Management Escalation Management Microsoft Business Intelligence Influencer Marketing Sprinklr Community Development Planning +4 more

Other Skills

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Creative Thinking
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Teamwork
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Quick Learning
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Detail Oriented
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Lateral Thinking
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Problem Solving

Roles & Responsibilities

Strong written communication skills
Experience with community management tools (Sprinklr, Sprout Social, Khoros/Spredfast, Social Studio) preferred
Interest in social media with up to 2 years of relevant experience
Availability for weekend, nights and holiday shifts, occasional weekday coverage as needed

Requirements:

Respond to questions and comments across clients’ branded social channels during established community management hours ensuring brand voice and a high level of responsiveness
Adhere to an escalation process to ensure issues and crisis matters are appropriately flagged to all necessary internal and external teams
Assist with scheduling and publishing content in real-time across client social channels in accordance with the client content calendar
Assist in sourcing influencers and brand advocates for potential partnerships for client campaigns

Job description

Community Managers are more than just freelance support - they're a crucial piece of our social media management puzzle at Likeable and work closely with our full time team to learn the ins and outs of social media and represent our clients. CMs are an extension of our client’s teams and serve as their eyes, ears, and voices on social media.

Essential Job Functions

Respond to questions and comments across clients’ branded social channels during established community management hours ensuring brand voice and a high level of responsiveness is maintained
Adhere to an escalation process to ensure issues and crisis matters are appropriately flagged to all necessary internal and external teams
Assist with scheduling and publishing content in real-time across client social channels in accordance with the client content calendar
Assist in sourcing influencers and brand advocates for potential partnerships for client campaigns
Help identify trends and community insights to be utilized in monthly reports and to inform future strategic and creative direction

Non-essential Job Functions

Directly manage clients' CM needs in the absence of the full time Social Media Manager

Requirements

Available for weekend, nights and holiday shifts, occasional weekday coverage as needed
Strong written communication skills
Interest in social media, with relevant social media experience of up to 2 years preferred.
Experience working with community management tools including Sprinklr, Sprout Social, Khoros (Spredfast), Social Studio, etc. is preferred
Service oriented mindset with a passion to bring brands to life on social media (relevant experience a plus)