Czech-Speaking Customer Support for Ride-Sharing App Department In Greece

Mercier Consultancy is thrilled to announce an opening for a Czech-Speaking Customer Support Representative for our Ride-Sharing App Department in Greece! In this dynamic role, you will connect with our Czech-speaking users, assisting them with their ride-sharing needs and ensuring a seamless and enjoyable experience on the platform.

This position is suitable for individuals who are enthusiastic about technology and customer service, willing to work in a multicultural environment. If you enjoy helping people and are ready to embrace the vibrant atmosphere of Greece while working remotely, we would love to hear from you!

Responsibilities

• Provide exceptional support to Czech-speaking customers via phone, email, and chat
• Assist users with inquiries related to the ride-sharing app, accounts, and promotions
• Document customer interactions accurately in our support system
• Collaborate with internal teams to efficiently resolve user issues
• Gather user feedback to enhance service quality
• Stay updated on the latest app features and improvements
• Participate in training sessions and team meetings to ensure continued professional development

Requirements

• Fluency in Czech and English, both written and verbal, is required.
• Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Prior experience in customer support, preferably within the technology or ride-sharing sectors
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A positive attitude with a customer-first approach
• Ability to multitask and manage inquiries in a fast-paced environment
• Familiarity with customer support tools and ride-sharing apps is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...