Key Facts

Remote From:

Greece

Category: Customer Support

Full time

Entry-level / graduate

English, Czech, Greek

Hard Skills

User Feedback Cross-Functional Collaboration Sales Management Consumer Promotions Account Management Help Desk Support Positive Psychology Customer Centricity

Other Skills

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Customer Service
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Communication
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Adaptability
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Multitasking
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Willingness To Learn
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Time Management
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Teamwork
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Detail Oriented
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Cultural Sensitivity
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Social Skills
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Problem Solving

Roles & Responsibilities

Fluency in Czech and English (written and verbal); nationality/native language must be stated in CV and/or Cover Letter.
Prior experience in customer support, preferably within technology or ride-sharing sectors.
Excellent communication and interpersonal skills.
Strong problem-solving abilities, attention to detail, and ability to multitask in a fast-paced environment.

Requirements:

Provide exceptional support to Czech-speaking customers via phone, email, and chat.
Assist users with inquiries related to the ride-sharing app, accounts, and promotions.
Document customer interactions accurately in the support system.
Collaborate with internal teams to efficiently resolve user issues.

Job description

Mercier Consultancy is thrilled to announce an opening for a Czech-Speaking Customer Support Representative for our Ride-Sharing App Department in Greece! In this dynamic role, you will connect with our Czech-speaking users, assisting them with their ride-sharing needs and ensuring a seamless and enjoyable experience on the platform.

This position is suitable for individuals who are enthusiastic about technology and customer service, willing to work in a multicultural environment. If you enjoy helping people and are ready to embrace the vibrant atmosphere of Greece while working remotely, we would love to hear from you!

Responsibilities

Provide exceptional support to Czech-speaking customers via phone, email, and chat
Assist users with inquiries related to the ride-sharing app, accounts, and promotions
Document customer interactions accurately in our support system
Collaborate with internal teams to efficiently resolve user issues
Gather user feedback to enhance service quality
Stay updated on the latest app features and improvements
Participate in training sessions and team meetings to ensure continued professional development

Requirements

Fluency in Czech and English, both written and verbal, is required.
Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
Prior experience in customer support, preferably within the technology or ride-sharing sectors
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
A positive attitude with a customer-first approach
Ability to multitask and manage inquiries in a fast-paced environment
Familiarity with customer support tools and ride-sharing apps is a plus

Benefits