Key Facts

Remote From:

Full time

Entry-level / graduate

English, Polish, Greek

Hard Skills

Remote Technical Support Cross-Functional Collaboration Customer Data Management Service Planning Customer Complaint Resolution Automotive Engineering Luxury Fashion Industry Customer Relationship Management Customer Centricity

Other Skills

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Problem Solving
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Time Management
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Teamwork
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Organizational Skills
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Verbal Communication Skills

Roles & Responsibilities

Fluency in Polish and English with excellent verbal and written communication skills.
Strong customer service abilities with effective problem-solving.
Previous experience in customer service, preferably in the automotive or luxury sector.
Ability to handle multiple inquiries efficiently in a home-based setting and strong organizational skills.

Requirements:

Provide high-quality remote customer assistance in Polish via phone, email, and chat for Mercedes-Benz clients.
Address inquiries about vehicle specifications, service appointments, and maintenance issues.
Maintain accurate records of customer interactions in the CRM system and collaborate with internal teams to resolve complex inquiries.
Collect customer feedback and stay up-to-date with Mercedes-Benz vehicles and service updates to provide current information.

Job description

Mercier Consultancy is excited to announce a fantastic opportunity for a Polish-Speaking Remote Assistance Representative for Mercedes-Benz, allowing you to work from the comfort of your home in Greece. In this essential position, you will provide exceptional remote support to Polish-speaking customers, ensuring they receive the unparalleled service they expect from a premier luxury vehicle manufacturer.

Your proficiency in Polish will be fundamental as you assist clients with inquiries related to vehicle features, maintenance, and customer service. By delivering knowledgeable and prompt responses, you will enhance the customer experience and strengthen loyalty among Mercedes-Benz enthusiasts.

Responsibilities

Deliver high-quality remote customer assistance in Polish via phone, email, and chat for Mercedes-Benz clients
Address inquiries about vehicle specifications, service appointments, and maintenance issues
Effectively resolve customer concerns and ensure a satisfactory outcome
Maintain accurate records of customer interactions in our CRM system
Collaborate with internal teams to address complex customer inquiries and concerns
Collect customer feedback to help improve our service offerings
Stay up-to-date with Mercedes-Benz vehicles and service updates to provide current information

Requirements

Fluency in Polish and English, accompanied by excellent verbal and written communication skills. Please ensure your nationality and native language are indicated in your C.V. and/or Cover Letter.
Strong customer service abilities with an emphasis on effective problem-solving
Previous experience in customer service, especially in the automotive or luxury sector, is an asset
Ability to handle multiple inquiries efficiently in a home-based setting
Detail-oriented with excellent organizational skills
A genuine interest in automobiles and a dedication to delivering a superior customer experience
Familiarity with customer support software and CRM systems is a plus

Benefits