Key Facts

Remote From:

Full time

Entry-level / graduate

English, Italian, Greek

Hard Skills

Product Knowledge Remote Technical Support Customer Relationship Management User Feedback Cross-Functional Collaboration Service Planning Customer Complaint Resolution Customer Relationship Management Customer Centricity

Other Skills

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Customer Service
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Customer Service
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Multitasking
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Time Management
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Teamwork
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Organizational Skills
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Detail Oriented
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Verbal Communication Skills
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Problem Solving

Roles & Responsibilities

Fluency in Italian and English with excellent verbal and written communication skills; nationality and native language clearly stated in CV and/or cover letter
Strong customer service skills with a focus on issue resolution; prior experience in automotive or luxury sectors preferred
Ability to manage multiple inquiries efficiently in a remote working environment; detail-oriented with strong organizational skills
Familiarity with customer support software and CRM platforms

Requirements:

Provide high-quality remote customer assistance in Italian through phone, email, and chat for Mercedes-Benz customers
Address inquiries related to vehicle specifications, service appointments, and maintenance issues; resolve customer concerns effectively
Maintain precise records of customer interactions in the CRM system and collaborate with internal teams to resolve complex inquiries
Gather customer feedback and stay informed about Mercedes-Benz vehicle and service updates to provide up-to-date information

Job description

Mercier Consultancy is thrilled to offer an exciting opportunity for an Italian-Speaking Remote Assistance Representative for Mercedes-Benz, working from the comfort of your home in Greece. In this pivotal role, you will deliver exceptional remote support to Italian-speaking customers, ensuring they receive the high level of service expected from one of the leading luxury car brands.

Your fluency in Italian will play a crucial role as you assist clients with inquiries related to vehicle features, maintenance, and customer service needs. By providing knowledgeable and timely responses, you will contribute to a superior customer experience and solidify brand loyalty among our clients.

Responsibilities

Provide high-quality remote customer assistance in Italian through phone, email, and chat channels for Mercedes-Benz customers
Address inquiries related to vehicle specifications, service appointments, and maintenance issues
Resolve customer concerns effectively and ensure a satisfying resolution
Maintain precise records of customer interactions in our CRM system
Collaborate with various internal teams to address complex customer inquiries and issues
Gather feedback from customers to help enhance our service offerings
Stay informed about Mercedes-Benz vehicles and service updates to provide up-to-date information

Requirements

Fluency in Italian and English, with excellent verbal and written communication skills. Your nationality and native language should be clearly stated in your C.V. and/or Cover Letter.
Strong customer service skills with a focus on resolving issues effectively
Previous experience in customer service, particularly in the automotive or luxury sector, is preferred
Able to manage multiple inquiries efficiently in a remote working environment
Detail-oriented with strong organizational skills
Passion for automobiles and a commitment to providing a top-notch customer experience
Familiarity with customer support software and CRM platforms is a plus

Benefits