Key Facts

Remote From:

Full time

English

Hard Skills

Strategic Management User Feedback Cross-Functional Collaboration Revenue Management Data-Driven Decision Making Procurement Account Management Product Knowledge Service Design Account Management +15 more

Other Skills

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Relationship Management
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Communication
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Negotiation
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Teamwork
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Analytical Thinking
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Problem Solving

Roles & Responsibilities

7+ years in global Account Management, Customer Success, or Enterprise Sales
Proven track record of owning and expanding Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) for a global portfolio
Extensive experience managing relationships with Tier 1 and Tier 2 Financial Institutions and understanding long banking sales cycles
Ability to design and execute strategic account plans and collaborate cross-functionally with Product, Sales, and Marketing to drive revenue growth

Requirements:

Strategic Leadership: design and execute the global Account Management blueprint, delivering a service-led model that drives client satisfaction and revenue growth through expansion and retention.
NRR/GRR Ownership: own and expand Net Revenue Retention for a London-based portfolio of Tier-1 banks, using a disciplined sales approach to meet expansion targets and protect revenue.
Relationship Management & Cross-Functional Collaboration: manage service-led relationships with allocated accounts and partner with Product, Sales, and Marketing to drive revenue expansion and align roadmaps.
Strategic Business Reviews and Churn Mitigation: lead regular onsite SBRs to align Silent Eight’s AI roadmap with client goals; proactively identify Revenue at Risk and implement Revenue Save Plans to safeguard GRR.

Silent Eight

Fintech: Finance + Technology

About Silent Eight

Silent Eight is an innovative AI technology company dedicated to enhancing anti-money laundering (AML), counter-terrorism financing (CFT), and sanctions compliance. Our mission is to empower the world's leading financial institutions to swiftly and accurately identify and manage AML risks. Founded in Singapore, we have established global hubs in New York, London, and Warsaw, serving clients across more than 150 markets. We offer AI-driven solutions with a primary focus on: => Automated Alert Adjudication => Name Screening => Transaction Screening => Transaction Monitoring => Case Management Join us in transforming financial crime compliance with innovative AI solutions.

Company type: Scaleup

Industry: Fintech: Finance + Technology

Founded: 2018

Company size: 51 - 200

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Job description

At Silent Eight, we develop our own AI-based products to combat financial crimes that enable things like money laundering, the financing of terrorism, and systemic corruption. We’re a leading RegTech firm working with large international financial institutions such as Standard Chartered Bank and HSBC. Join us and help make the world a safer place!

Key Responsibilities:

Strategic Leadership: Assist with the designing and execution of the global Account Management blueprint, helping to develop a service-led model which drives both client satisfaction and revenue that includes quotas for expansion and retention.
NRR Leadership: Own and expand Net Revenue Retention (NRR) for a high-value portfolio of London-based Tier-1 banks, utilizing a rigorous sales methodology to meet expansion targets.
Relationship Management: Deliver a service-led, relationship with allocated accounts, furthering deep partnerships with stakeholders at these institutions that lead to relationship and revenue expansion.
Strategic Business Reviews (SBRs): Lead regular, onsite reviews to align Silent Eight’s AI roadmap with the client’s strategic initiatives and financial misconduct prevention goals.
Churn Mitigation: Proactively identify "Revenue at Risk" and implement Revenue Save Plans to protect the region’s Gross Revenue Retention (GRR).
Feedback Loop: Serve as the "voice of the customer" for the UK market, providing Product and Marketing teams with data-driven insights on product performance and market receptivity
Cross-Functional Optimization: Build a feedback loop with Product, Sales, and Marketing to ensure the voice of the customer drives the product roadmap and develop the hand-off process from Sales to AM to ensure a seamless transition.
Process Engineering: Partner with the Integrations and Support teams to refine the "Onboarding-to-Production" journey, ensuring customers realize value quickly to secure long-term loyalty.

Perform other related duties as assigned.

Key Requirements:

At least 7+ years in global Account Management or Customer Success, or Enterprise Sales experience.
Proven track record of owning and consistently expanding Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) for a global portfolio..
Extensive experience managing relationships with Tier 1 and Tier 2 Financial Institutions. You must understand the "long game" of banking sales cycles and procurement.

Why Join Us?

Impactful Work: Play a key role in shaping the future of financial crime prevention through cutting-edge AI solutions.
Career Growth: Opportunity to grow your career in a rapidly expanding, fast-paced industry with access to the latest marketing technologies.
Collaborative Team: Join a dynamic, innovative marketing team focused on delivering measurable results and continuously evolving best practices.
Remote Flexibility: Enjoy the flexibility of remote work with the possibility to attend global industry events and engage with clients and prospects.