Strategic Account Director

At Silent Eight, we develop our own AI-based products to combat financial crimes that enable things like money laundering, the financing of terrorism, and systemic corruption. We’re a leading RegTech firm working with large international financial institutions such as Standard Chartered Bank and HSBC. Join us and help make the world a safer place!

Key Responsibilities:

• Strategic Leadership: Assist with the designing and execution of the global Account Management blueprint, helping to develop a service-led model which drives both client satisfaction and revenue that includes quotas for expansion and retention.

• NRR Leadership: Own and expand Net Revenue Retention (NRR) for a high-value portfolio of London-based Tier-1 banks, utilizing a rigorous sales methodology to meet expansion targets.

• Relationship Management: Deliver a service-led, relationship with allocated accounts, furthering deep partnerships with stakeholders at these institutions that lead to relationship and revenue expansion. 

• Strategic Business Reviews (SBRs): Lead regular, onsite reviews to align Silent Eight’s AI roadmap with the client’s strategic initiatives and financial misconduct prevention goals.

• Churn Mitigation: Proactively identify "Revenue at Risk" and implement Revenue Save Plans to protect the region’s Gross Revenue Retention (GRR).

• Feedback Loop: Serve as the "voice of the customer" for the UK market, providing Product and Marketing teams with data-driven insights on product performance and market receptivity

• Cross-Functional Optimization: Build a feedback loop with Product, Sales, and Marketing to ensure the voice of the customer drives the product roadmap and develop the hand-off process from Sales to AM to ensure a seamless transition.

• Process Engineering: Partner with the Integrations and Support teams to refine the "Onboarding-to-Production" journey, ensuring customers realize value quickly to secure long-term loyalty.

• Perform other related duties as assigned.

Key Requirements:

• At least 7+ years in global Account Management or Customer Success, or Enterprise Sales experience.

• Proven track record of owning and consistently expanding Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) for a global portfolio..

• Extensive experience managing relationships with Tier 1 and Tier 2 Financial Institutions. You must understand the "long game" of banking sales cycles and procurement.

Why Join Us?

• Impactful Work: Play a key role in shaping the future of financial crime prevention through cutting-edge AI solutions.

• Career Growth: Opportunity to grow your career in a rapidly expanding, fast-paced industry with access to the latest marketing technologies.

• Collaborative Team: Join a dynamic, innovative marketing team focused on delivering measurable results and continuously evolving best practices.

• Remote Flexibility: Enjoy the flexibility of remote work with the possibility to attend global industry events and engage with clients and prospects.