Broker Support Specialist

Do you thrive in a fast-paced environment and love being the go-to resource for clients? ResiCentral is hiring a Broker Support Specialist to guide brokers through the loan process—from conditional approval to funding—while delivering top-tier service and support. If you're detail-oriented, proactive, and ready to make an impact, we want to hear from you!

Job Summary

You will be responsible for assisting clients during the origination lifecycle of a loan from conditional approval through funding.  The position will proactively assist clients in meeting outstanding conditions, underwriting conditions, compliance needs and provide customer service to clients.  You have exceptional communication skills, a high level of motivation thrives in a fast-paced environment, is adaptable to change, and is extremely driven. 

This position is a full‑time, Monday–Friday role with standard hours of 8:00 AM–5:00 PM CST.

Duties/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Be a subject matter expert on all loan products offered by the company and the underwriting requirements for each loan product.
• Maintain constant communication regarding condition status, file movement and current turn times. 
• Ability to answer general questions regarding pricing and points & fees compliance fails.
• Have a thorough understanding of the processes required to successfully move a loan from conditional approval to funding.
• Monitor a pipeline of active loans submitted by clients.   Manage target closing dates and expiring locks. 
• Review conditional approval upon issuance from Underwriting and work with client to understand and upload underwriting conditions on suspended or approved loans.   
• Act as the liaison between sales and operations for all client needs.
• Assist with other support teams when back up is needed.
• Perform weekly pipeline calls with sales and clients.
• Review daily reports to monitor and address lock expirations. 
• Assist new brokers, new loan officers, new processors and new AEs learning the systems.
• Basic restructuring of loans and product changes, assisting clients with the COC process. 

Required Skills/Abilities

• Three years or more experience in mortgage operations or a mortgage support function
• Preferred Wholesale mortgage experience with Encompass 
• Must be able to type 35 wpm, operate a 10-key calculator and be familiar with on-line data operations. 
• Must have ability to diplomatically handle difficult situations and manage priorities daily.
• Strong written/verbal communication skills. Willingness to make calls to clients. 
• Unwavering attention to detail.
• Provide exemplary service in all client interactions and communications; always uphold the ResiCentral service standards and exercise good judgment.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.

Travel Required

• None

Education and Experience

• High School graduate or equivalent

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.