Senior Encompass Administrator

Are you a tech-savvy problem solver with a passion for optimizing systems and supporting teams? ResiCentral is looking for a dynamic Senior Encompass Administrator to be the go-to expert for our Loan Origination System. In this pivotal role, you’ll collaborate across departments, drive system enhancements, and ensure seamless operations—all while helping shape the future of our mortgage technology. If you thrive in fast-paced environments and love turning challenges into solutions, we want to hear from you!

Job Summary

The Senior Encompass Administrator is responsible for operating as the company’s authority and resource for assistance regarding the Encompass LOS, performing all day-to-day Encompass administration, providing technical expertise and support to the various departments, maintaining full operability of the Encompass system and performing additional related projects and duties as needed or assigned. 

Duties/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Serve as ResiCentral’s in-house expert and point of contact for the various departments regarding the Encompass LOS
• Work closely with Operations, Sales and other necessary departments to resolve application and relevant issues
• Partner with company leadership and management teams to establish and define business requirements; monitor and analyze changing business needs/requirements as the company scales 
• Manage and monitor Encompass system updates and enhancements, oversee system configuration updates when available or as needed 
• Perform routine and impromptu testing to ensure/maintain full operability of the Encompass LOS
• Use/implement form coding and form development within Encompass LOS and write form-based validation as needed/requested
• Determine and translates complex business requirements into functional specifications 
• Monitor the Encompass LOS to ensure all business/operational needs are met and report/resolve defects, errors, and configuration issues to the appropriate contacts/team members with a sense of urgency
• Demonstrate a high level of technical problem solving in providing solutions for internal staff, resolving issues and troubleshooting in a timely manner. Escalate issues to vendor when necessary
• Monitor, analyze and communicate progress, issues, risks, timelines, and/or other relevant information to upper management and relevant parties 
• Assist in vendor management and maintain user access rights
• Maintain working and up-to-date knowledge of all current and upcoming system developments, updates and enhancements 
• Perform additional, relative duties and projects as needed or assigned

Required Skills/Abilities

• Encompass
• TPO Connect
• Software Development
• Mortgage Industry Experience
• Technically savvy and able to work well in a fast-paced environment.
• Strong written/verbal communication skills. 
• Attention to detail.
• Provide exemplary service in all client interactions and communications; always uphold the ResiCentral service standards and exercise good judgment.
• Willingness to work late/extended hours for deployments/to resolve any business impacting issue or system outage

 Preferred Skills/Technologies

• Microsoft 365
• AIQ/DDA
• Salesforce

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer

Travel Required

• none

Education and Experience

• Bachelor’s degree in a relevant discipline strongly preferred
• Minimum of 3+ years recent/current Encompass Administration experience required
• 3-5 years Mortgage Industry experience 
• Current knowledge of writing business rules in Encompass 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.