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Polish Speaking Customer Service for Aviation industry -Remote in Greece

Key Facts

Remote From: 
Full time
Entry-level / graduate
English, Polish

Other Skills

  • •
    Customer Service
  • •
    Record Keeping
  • •
    Microsoft Office
  • •
    Calmness Under Pressure
  • •
    Communication
  • •
    Teamwork
  • •
    Organizational Skills
  • •
    Detail Oriented
  • •
    Problem Solving

Job description

Patrique Mercier Recruitment FR is proud to announce an exciting opportunity for a Polish Speaking Customer Service Representative in the Aviation Industry. This position provides a fantastic chance to join a leading company in the aviation sector, dedicated to delivering exceptional service to Polish-speaking clients.


Responsibilities

  • Deliver excellent customer service to Polish-speaking clients through various communication channels including phone, email, and chat.
  • Assist customers with inquiries related to flight bookings, ticket changes, and travel services.
  • Manage and resolve customer complaints, ensuring a high level of customer satisfaction.
  • Provide information about airline policies, procedures, and promotional offers to assist customers in their travel plans.
  • Document all customer interactions accurately and maintain organized records for compliance and reporting.
  • Collaborate with internal teams to address customer inquiries and enhance the overall travel experience.
  • Stay updated on industry trends and airline products to provide relevant information to clients.

Requirements

  • Fluency in Polish and English, both written and spoken.
  • Experience in customer service, ideally within the aviation or travel industry.
  • Strong communication skills and a customer-oriented approach.
  • Excellent problem-solving abilities and a calm demeanor under pressure.
  • Proficiency in customer service software and Microsoft Office applications.
  • Detail-oriented with strong organizational skills.
  • Flexibility to work various shifts, including evenings and weekends, as needed.

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