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Customer Service Representative

Harris Computer

Key Facts

Remote From: 
Alaska (USA), District of Columbia (USA), Washington (USA)
Full time
English

Other Skills

  • •
    Professionalism
  • •
    Communication
  • •
    Time Management
  • •
    Teamwork
  • •
    Detail Oriented

Roles & Responsibilities

  • Excellent verbal and written communication skills
  • Ability to interpret and explain benefits to policyholders, agents, and providers
  • Strong problem-solving and multitasking abilities
  • Proficiency with customer service systems and document management tools

Requirements:

  • Interpret contract benefits and explain them to policyholders, agents, and providers in a positive, professional manner
  • Provide claim status updates to policyholders or providers promptly
  • Answer calls in a helpful, professional, timely manner as required by company policy
  • Document all calls and related activities in the policy/file imaging system to maintain a clear audit trail

Job description

  • Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.
  • Provide claim status to policyholders or providers with a positive and professional approach.
  • Answer calls as required by company policy in a helpful, professional, timely manner.
  • Place outgoing calls as needed to provide or obtain information.
  • Document (written/on-line) all calls while in progress.
  • Transfer calls to employees in other departments as required to meet customer needs.
  • Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.
  • Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.
  • Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts.
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