Customer Service Representative

• 30+ days ago

Harris Computer

Role overview

Qualifications

Excellent verbal and written communication skills
Ability to interpret and explain benefits to policyholders, agents, and providers
Strong problem-solving and multitasking abilities
Proficiency with customer service systems and document management tools

Responsibilities

Interpret contract benefits and explain them to policyholders, agents, and providers in a positive, professional manner
Provide claim status updates to policyholders or providers promptly
Answer calls in a helpful, professional, timely manner as required by company policy
Document all calls and related activities in the policy/file imaging system to maintain a clear audit trail

Key facts

Remote from: Alaska (USA), District of Columbia (USA), Washington (USA)
Full time
Customer Service Representative (B2B)
English

Hard skills

Outbound Calls Explanation Of Benefits (EOB) Digital File Management Stakeholder Communications Call Recording Auditing Customer Experience Improvement Positive Psychology Training Analysis

Other skills

Professionalism
Communication
Time Management
Teamwork
Detail Oriented

About the company

Harris Computer

Computer Software / SaaS

Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia. Harris is a wholly-owned subsidiary of Constellation Software, Inc (CSI), a publicly-traded company on the Toronto Stock Exchange. Trading symbol CSU.

Company details

Company typeLarge

IndustryComputer Software / SaaS

Company size10001

Links

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Job description

Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.
Provide claim status to policyholders or providers with a positive and professional approach.
Answer calls as required by company policy in a helpful, professional, timely manner.
Place outgoing calls as needed to provide or obtain information.
Document (written/on-line) all calls while in progress.
Transfer calls to employees in other departments as required to meet customer needs.
Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.
Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.
Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts.

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