Customer Care Representative Export

Join a global company where the employees are truly passionate about delivering the best in everything they do!

Become part of Hempel’s growing & diverse Services team. Hempel has an ambitious goal of crafting a brighter future with sustainable coating solutions and doubling Hempel by 2025.

Join us and support our Double Impact strategy by providing technical and product related support to the customers, aiming at improving the overall customer experience and fostering loyalty optimizing.

We are looking for you, a Customer Care Representative Export who will be instrumental in taking care of African Customers and that will bring value to the team by ensuring implementation of strategies and key initiatives that increase the effectiveness in our commercial and sales activities in the region.

Make an impact and drive improvements

As part of our Customer Care team, you will be a first point of contact for our African Customers, playing a key role in supporting our sales teams and team-working with several other functions within our company to ensure efficient and flawless service.  

This role is a sweet spot between systems, data driven, export and the customer care activities, including the opportunity of optimizing project for Africa region.  

Reporting to the Customer Care Manager France, Morocco and Africa, you will have the unique opportunity to cooperate with a truly exciting team and colleagues from all over the world, working flexibly 3 days/week at our Hempel’s offices located in Polinya, BCN, and 2 remotely. 

Key tasks

• Export Sales order processing in the ERP system as per the Care working procedures and credit notes management
• Customer communication management
• Audit missions point of contact
• Handling price lists
• Processing and running quotations and specifications
• Actively participate in the development and implement commercial strategies
• Working in CRM includes creating opportunities, Heets, Attests
• Ensure high level of customer master data
• Supporting and working closely on projects with Sales team
• Any general task and/or activity as may be required and related to the above functions in accordance with the business requirements of the company.

What does it take to become our new team member?

• Experience in exports customer service or export delivery coordination
• Degree in Administration, Exports, Finances, Engineering or relevant area would be in advantage
• Experience in coating industry would be a plus, basic knowledge in paint technology and application would be an advantage
• Well-rounded Excel Skills including Microsoft Office package
• Good CRM & ERP (D365, SAP, other databases) skills
• Strong IT knowledge of Microsoft Office (Excel and pivot tables)
• Solid analytical skills.
• Well-built networking skills with cultural differences awareness.
• A natural interest in understanding the business, the data behind it and the supporting Systems.
• Ability to communicate in a clear and consistent way in English and French - A third European Language is an advantage.

Join a company and department that will invest in you

In Hempel we offer a variety of global career possibilities and many cross functional and cross-cultural working relationships. We strive to create the right conditions for personal and professional development.

Attractive salary and excellent compensation and benefits package are also part of the advantages of being part of our team.

Application and further information

For further information on Hempel, please visit hempel.com. To apply for this position, please submit your application letter with a CV in English.

More About Hempel

At Hempel, we are working together to shape a brighter future with sustainable coating solutions. We believe this is only possible with dedicated employees with different perspectives and backgrounds.

 Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve, providing equal opportunity for all.

#Hybrid

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Across the globe, Hempel’s coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity. ​