Role overview

Qualifications

2+ years of customer service experience in a call-center environment
Demonstrated communication, organizational and interpersonal skills
Intermediate proficiency in Microsoft Office
Strong independent problem solving and analytical skills

Responsibilities

Work with our insurance provider clients and deliver great overall customer service
Take in a high volume of calls, communicate via email and letters as appropriate
Document all client communication across several platforms
Be the point person for our clients as well as their customers

Key facts

Remote from: Massachusetts (USA)
Full time
Mid-level (2-5 years)
Customer Service / Support Representative
Spanish, English

Hard skills

Insurance Law Payment Processing Inbound Calls Escalation Procedures Customer Relationship Management Underwriting Customer Centricity

Other skills

Customer Service
Microsoft Office
Computer Literacy
Professionalism
Friendliness
Communication
Analytical Skills
Adaptability
Teamwork
Patience
Organizational Skills
Energetic
Empathy
Social Skills
Self-Motivation
Problem Solving

About the company

Covenir

Insurance

We know technology is a means to an end for insurers — a tool to help process business effectively and efficiently. But technology is only a part of your toolkit. That’s why we’ve complemented it with a suite of industry leading business-process-outsourcing (BPO) services that are customized to your specific needs. With offices in Massachusetts, Illinois, and Alabama, Covenir’s services will help you get more work done at a lower cost by enabling your experts to focus on core activities related to underwriting, premium, claims, customer service, and sales while our experts alleviate your back-office processing. You grow your business. We scale your back-office processes to accommodate that growth by applying technology to insurance processes. That translates to fewer headaches, fewer distractions, and improved profitability for you. With a model that can start small and grow with your evolving needs, our dedicated team knows Property & Casualty insurance and have deep experience serving the full spectrum of the industry from large national companies to small regional carriers.

Company details

Company typeStartup

IndustryInsurance

Company size51 - 200

Links

Website LinkedIn See all jobs

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Job description

Job Summary:

We are growing and hiring Customer Service Representatives to manage incoming customer queries and field questions regarding policy information. You will also process payments, modifications, and escalate complaints across a number of communication channels. A successful candidate would need to be high energy, customer centric, have a friendly demeanor, display empathy, patience and have experience working in the insurance industry, call center and proficient in computers. REMOTE OPPORTUNITY with multiple shift opportunities.

Job Description:

We Are: Covenir is a company with a startup attitude with the support of a corporation. In the last three years we have experienced tremendous growth and have quickly become one of the go to companies for business process outsourcing.

You Are: Someone with a few years of call center/customer service/office support experience or someone with a lot of experience looking to make a career change. You enjoy working a flexible schedule in a team environment around a lot of great people. You need a fast-paced environment where no two days are the same and you understand how to be the face/voice of a company.

Responsibilities Include:

Work with our insurance provider clients and deliver great overall customer service
Take in a high volume of calls, communicate via email and letters as appropriate
Document all client communication across several platforms
Be the point person for our clients as well as their customers

Qualifications:

2+ years of customer service experience in a call-center environment
Demonstrated communication, organizational and interpersonal skills
Intermediate proficiency in Microsoft Office
Strong independent problem solving and analytical skills

Preferred Qualifications:

4+ years of insurance experience (insurance agent license a plus!)
Bilingual (Spanish/English)
Associates Degree

Things to know:

Rotating schedule includes hours between 11:30am-8:00pm Monday through Friday with mandatory Saturday 9:00am-6:00pm
Open concept work environment
Light to moderate noise activity
Paid training

Worker Type:

Number of Openings: