Role overview

Qualifications

Experience in customer support
Proficiency in using Zoho Desk or similar ticketing systems
Strong communication skills
Ability to work remotely

Responsibilities

Handle incoming support inquiries through live chat, phones, and emails
Write up support tickets through Zoho Desk
Follow up on any unresolved tickets
Create Knowledge Base Articles

Key facts

Remote from: Tennessee (USA)
Part time
Technical Support Specialist
English

Hard skills

Zoho Office Suite

Other skills

Communication
Problem Solving
Time Management

About the company

Vehlo

Vehlo solutions unlock potential across vehicle service and repair by giving power back to your people. Everything we do is driven by people who understand the auto service industry and know what dealers and independent repair shops are asking for. It’s vehicle service technology that will ignite your operations from the inside out, from leaders who have been in your shoes. Our sole purpose is our customers’ success, and our standout approach is all about making work a lot easier for them and their staff. So whether you’re expanding your footprint or just trying to make it through the week, our whole team is ready for whatever moment you’re in.   Everything we do is driven by people who understand the auto service industry and know what dealers and independent repair shops are asking for. It’s vehicle service technology that will ignite your operations from the inside out, from leaders who have been in your shoes.   Our sole purpose is our customers’ success, and our standout approach is all about making work a lot easier for them and their staff. So whether you’re expanding your footprint or just trying to make it through the week, our whole team is ready for whatever moment you’re in.

Company details

Company size201 - 500

Links

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Job description

Part Time Technical Customer Support Specialist

Location: Remote (U.S.)

About Vehlo:

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 60M annual repair orders, and process over $12B in payments volume annually. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.

About the Role:

Part - Time Hours: 1:00PM - 5:00PM PST

This position focuses on delivering high-quality customer support across chat, phone, and email while accurately documenting and resolving issues through Zoho Desk. The role also contributes to continuous improvement by following up on open tickets and creating knowledge base content.

What You’ll Do:

Handle incoming support inquiries through live chat, phones, and emails in a timely and

courteous manner

Write up support tickets through Zoho Desk

Follow up on any unresolved tickets

Create Knowledge Base Articles to further build our Knowledge Base library

Travel Requirement: less than 5%.

Duties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws.