Role overview

Qualifications

Fluency in Danish and English, both written and spoken.
Experience in customer service, particularly in the consumer electronics or technology sector.
Excellent communication skills with a focus on customer satisfaction.
Strong problem-solving capabilities and the ability to work independently in a remote setting.

Responsibilities

Provide outstanding customer service to Danish-speaking clients across various channels, including phone, email, and live chat.
Assist customers with inquiries about products, troubleshooting issues, and processing orders.
Guide customers through the buying process, ensuring a seamless and informative experience.
Handle customer complaints and feedback with professionalism, working towards resolutions that enhance customer satisfaction.

Key facts

Remote from: Greece, Denmark
Full time
Customer Service / Support Representative
Greek, Danish, English

Hard skills

Speech Fluency Organizational Structure

Other skills

Customer Service
Problem Solving
Communication

About the company

Patrique Mercier Recruitment

Human Resources, Staffing & Recruiting

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process ensures that we match the best candidates with the right employers. Contact us to learn more about how we can help you find your dream job abroad."

Company details

Company typeSmall startup

IndustryHuman Resources, Staffing & Recruiting

Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Danish Speaking Customer Service Representative for a renowned Consumer Electronics Brand. This remote position based in Greece is ideal for individuals who are passionate about technology and dedicated to providing exceptional customer support to Danish-speaking clients.

Responsibilities

Provide outstanding customer service to Danish-speaking clients across various channels, including phone, email, and live chat.
Assist customers with inquiries about products, troubleshooting issues, and processing orders.
Guide customers through the buying process, ensuring a seamless and informative experience.
Handle customer complaints and feedback with professionalism, working towards resolutions that enhance customer satisfaction.
Maintain up-to-date knowledge of product features, specifications, and services to provide accurate information to customers.
Document all customer interactions thoroughly to contribute to ongoing service improvements.
Collaborate with internal teams to resolve any complex issues that may arise.

Requirements

Fluency in Danish and English, both written and spoken.
Experience in customer service, particularly in the consumer electronics or technology sector, is preferred.
Excellent communication skills with a focus on customer satisfaction.
Strong problem-solving capabilities and the ability to work independently in a remote setting.
Familiarity with customer service software and online communication tools.
Detail-oriented with strong organizational skills.
A genuine interest in consumer electronics and technology trends.

Benefits

Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year Fully Paid Training
Fully Paid Relocation Package ( flight, transfer and hotel )
Free Greek Lessons, discounts and other perks

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