Logo for BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY

IT Network Support (Dispatch) HAR

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY

Role overview

Qualifications

  • Working at Heights Training Certificate
  • Medical Fitness Certificate
  • Laptop (Windows/macOS) with terminal tools (PuTTY/Teams/AnyDesk) and full administrator rights
  • Console cable and required adapters with spare patch cords

Responsibilities

  • Onsite hands-on support to enable remote troubleshooting and remediation, including physical access to equipment (opening racks, locating devices/ports, power cycling per instruction).
  • Establish console connectivity to network devices (switch/router/firewall) and perform basic configuration steps and remote access setup as approved by the Remote Support Team.
  • Conduct basic checks and verifications (link lights, port mappings, cable reseat, labeling) and provide visual verification and reporting of device status (LED, link, alarms, fan/power).
  • Rack mounting/unmounting of devices, patching cables to professional standards, and coordination with Remote Support for post-install verification and safety.

Key facts

  • Remote from: Zimbabwe
  • Freelance
  • English

Hard skills

Construction Site Safety Risk Awareness

Other skills

  • Communication
  • Time Management
  • Teamwork
  • Following Directions
  • Detail Oriented
  • Physical Fitness
  • Report Writing

About the company

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY logo

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY

IT Services & IT Consulting

We managed IT Infrastructures with dedicated Team of vibrant young Professionals. We offer 24/7 IT Maintenance Services across the Globe. Brilliant Computers provides the best IT Solutions and Customers Experience that will enhance their Business performances at flexible and minimum Cost.

Company details

IndustryIT Services & IT Consulting
Company size11 - 50

Links

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Job description


Hands & Feet (H&F) Support
• Physical onsite assistance to enable remote troubleshooting and remediation.
• Console connectivity to network devices (switch/router/firewall) as instructed by the Remote
Support Team.
• Providing physical access support to the Remote Support Team (e.g., opening racks, locating
devices/ports, power cycling per instruction).
• Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling
condition).
Network Hands & Feet
Engineer must have basic understanding of network devices sufficient to:
• Identify network equipment types, ports, power supplies, uplinks, and patch panel layouts.
• Follow remote instructions accurately (step-by-step) without deviating from approved
runbooks.
• Perform basic checks: link lights, port mapping verification, cable reseat, label verification.
Network Device Rack & Stack
• Rack mounting/unmounting of network devices per site rules and safety practices.
• Patch and dress cables to basic professional standard (as instructed).
• Coordinate with Remote Support Team for post-install verification.
Basic Configuration
• Perform basic level initial actions (only as instructed by the Remote Support Team), such
as:
o Connecting console and granting remote access session (screen share/terminal access
where applicable).
o Executing clearly provided command steps (copy/paste) when approved.
o Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly
instructed and approved


 

Requirements:

Working at Heights Training Certificate

Medical Fitness Certificate

 


Requirements

Required Tools 
Laptop (Windows/macOS) with terminal tools (e.g., PuTTY/teams/Anydesk) and with full administrator right. 
Console cable (e.g., RJ45-to-USB/Serial as applicable) and required adapters 
Spare Patch Cord/Cable (5m) x 2  
Basic screwdriver kit (Phillips/flathead/torx as applicable) 
Basic cable testing tools for damage identification (e.g., cable tester; other basic testers) 
Crimping tool and cutter 
RJ45 terminator (surplus) 
Labelling Machine

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Marcus Rivera

Chief Revenue Officer

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