IT Desktop and Network Support Dispatch Bulawayo, Zimbabwe

Physical onsite assistance to enable remote troubleshooting and remediation. 
Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team. 
Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction). 
Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition). 
Engineer must have basic understanding of network devices sufficient to: 
Identify network equipment types, ports, power supplies, uplinks, and patch panel layouts. 
Follow remote instructions accurately (step-by-step) without deviating from approved runbooks. 
Perform basic checks: link lights, port mapping verification, cable reseat, label verification. 
Network Device Rack & Stack 
Rack mounting/unmounting of network devices per site rules and safety practices. 
Patch and dress cables to basic professional standard (as instructed). 
Coordinate with Remote Support Team for post-install verification. 
Basic Configuration 
Perform basic level initial actions (only as instructed by the Remote Support Team), such as: 
Connecting console and granting remote access session (screen share/terminal access where applicable). 
Executing clearly provided command steps (copy/paste) when approved. 
Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved.

Requirements

Required Tools 
Laptop (Windows/macOS) with terminal tools (e.g., PuTTY/teams/Anydesk) and with full administrator right. 
Console cable (e.g., RJ45-to-USB/Serial as applicable) and required adapters 
Spare Patch Cord/Cable (5m) x 2  
Basic screwdriver kit (Phillips/flathead/torx as applicable) 
Basic cable testing tools for damage identification (e.g., cable tester; other basic testers) 
Crimping tool and cutter 
RJ45 terminator (surplus) 
Labelling Machine