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IT Network Support Dispatch Lusaka, Zambia

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY

Role overview

Qualifications

  • Working at Heights Training Certificate
  • Medical Fitness Certificate
  • Basic understanding of network devices (identifying equipment types, ports, power supplies, uplinks, and patch panel layouts)
  • Ability to follow remote instructions and runbooks and perform basic checks (link lights, port mapping, cable reseat, labeling)

Responsibilities

  • Provide physical onsite Hands and Feet support to enable remote troubleshooting and remediation as directed by the Remote Support Team
  • Establish console connectivity to network devices (switches/routers/firewalls) and perform physical access tasks (opening racks, locating devices/ports, power cycling) as instructed
  • Perform visual verification and reporting of device status (LEDs, link status, alarms, fan/power status, cabling condition) and carry out basic checks (link lights, port mapping verification, cable reseat, labeling)
  • Rack mount/unmount network devices, dress cables to professional standards, coordinate with the Remote Support Team for post-install verification and perform basic configuration steps when instructed (connect console, grant remote access, execute approved commands, set management IP/VLAN)

About the company

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY logo

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY

IT Services & IT Consulting

We managed IT Infrastructures with dedicated Team of vibrant young Professionals. We offer 24/7 IT Maintenance Services across the Globe. Brilliant Computers provides the best IT Solutions and Customers Experience that will enhance their Business performances at flexible and minimum Cost.

Company details

IndustryIT Services & IT Consulting
Company size11 - 50

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Job description

  • ​

    • Hands & Feet (H&F) Support
    • Physical onsite assistance to enable remote troubleshooting and remediation.
    • Console connectivity to network devices (switch/router/firewall) as instructed by the Remote
    Support Team.
    • Providing physical access support to the Remote Support Team (e.g., opening racks, locating
    devices/ports, power cycling per instruction).
    • Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling
    condition).
    Network Hands & Feet
    Engineer must have basic understanding of network devices sufficient to:
    • Identify network equipment types, ports, power supplies, uplinks, and patch panel layouts.
    • Follow remote instructions accurately (step-by-step) without deviating from approved
    runbooks.
    • Perform basic checks: link lights, port mapping verification, cable reseat, label verification.
    Network Device Rack & Stack
    • Rack mounting/unmounting of network devices per site rules and safety practices.
    • Patch and dress cables to basic professional standard (as instructed).
    • Coordinate with Remote Support Team for post-install verification.
    Basic Configuration
    • Perform basic level initial actions (only as instructed by the Remote Support Team), such
    as:
    o Connecting console and granting remote access session (screen share/terminal access
    where applicable).
    o Executing clearly provided command steps (copy/paste) when approved.
    o Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly
    instructed and approved

     

    Requirements:

    Working at Heights Training Certificate

    Medical Fitness Certificate

  • ​


    • Requirements

    Required Tools
    Laptop (Windows/macOS) with terminal tools (e.g., PuTTY/teams/Anydesk) and with full administrator right.
    Console cable (e.g., RJ45-to-USB/Serial as applicable) and required adapters
    Spare Patch Cord/Cable (5m) x 2 
    Basic screwdriver kit (Phillips/flathead/torx as applicable)
    Basic cable testing tools for damage identification (e.g., cable tester; other basic testers)
    Crimping tool and cutter
    RJ45 terminator (surplus)
    Labelling Machine

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    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
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