Key Facts

Remote From:

Full time

English

Hard Skills

Snowflake (Data Warehouse) SQL (Programming Language) Azure Data Factory Data Architecture Issue Tracking Incident Management Software Documentation Power BI Development Support Log Analysis Root Cause Analysis Alarm Devices Issue Management Patch Tests

Roles & Responsibilities

Experience with Azure Data Factory (ADF IR)
Working knowledge of Snowflake
Familiarity with Power BI Gateway
Strong SQL skills and experience with data pipelines; experience in log analysis, monitoring, and alerting

Requirements:

Provide daily production support for the EDMS system and incident resolution
Perform incident troubleshooting, analysis, and resolution
Implement and manage service requests (SRs) and support patch testing/deployment activities
Maintain system documentation and update SOPs; monitor system logs and perform proactive issue detection

User Experience Researchers Pte Ltd (Singapore)

Information Technology & Services

About User Experience Researchers Pte Ltd (Singapore)

In 2010, the company (www.user.com.sg) is founded with a firm, purposeful conviction that innovation is driven by fulfilling human needs – that true progress in the digital world is achieved by creating a satisfactory user experience through exceptional UI UX design and development. Today, USER is one of Southeast Asia’s leading digital solutions firms delivering bespoke digital transformation and web development services, custom usability testing, web and mobile app development, and more to local and international businesses, and even government organisations. We are a long-time partner of Singapore’s GovTech on key projects and one of the region’s foremost agile development firms, with certified coaches and experts in our agile team. As a pioneer in user experience consulting, USER offers comprehensive answers to companies wanting to know their users better. Our in-house team of research experts offers user research, focus group services, web design, and customisable CMS. Singapore is where our corporate headquarters is located, and we have branch offices and talents across Vietnam, China, Japan, and the Philippines. We’re committed to bringing businesses closer to their market with better human experience. Our focus is on U.

Company type: SME

Industry: Information Technology & Services

Founded: 2018

Company size: 201 - 500

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Job description

Job Description: Support Engineer – EDMS (2 Headcounts)

Role Overview
The Support Engineers will provide day-to-day operational and production support for the EDMS platform. This role focuses on incident resolution, service request implementation, system maintenance, and documentation to ensure smooth and reliable operations.

Key Responsibilities

Provide daily production support for the EDMS system.
Perform incident troubleshooting, analysis, and resolution.
Implement and manage service requests (SRs).
Support patch testing and deployment activities.
Maintain system documentation and update SOPs.
Monitor system logs and perform proactive issue detection.

Technologies / Skills Required

Experience with Azure Data Factory (ADF IR).
Working knowledge of Snowflake.
Familiarity with Power BI Gateway.
Strong SQL skills and experience with data pipelines.
Experience in log analysis, monitoring, and alerting.
Prior experience working in Singapore-based or Microsoft-centric environments is preferred.