Logo for User Experience Researchers Pte Ltd (Singapore)

Support Engineer

Role overview

Qualifications

  • Experience with Azure Data Factory (ADF IR)
  • Working knowledge of Snowflake
  • Familiarity with Power BI Gateway
  • Strong SQL skills and experience with data pipelines; experience in log analysis, monitoring, and alerting

Responsibilities

  • Provide daily production support for the EDMS system and incident resolution
  • Perform incident troubleshooting, analysis, and resolution
  • Implement and manage service requests (SRs) and support patch testing/deployment activities
  • Maintain system documentation and update SOPs; monitor system logs and perform proactive issue detection

About the company

User Experience Researchers Pte Ltd (Singapore) logo

User Experience Researchers Pte Ltd (Singapore)

Information Technology & Services

In 2010, the company (www.user.com.sg) is founded with a firm, purposeful conviction that innovation is driven by fulfilling human needs – that true progress in the digital world is achieved by creating a satisfactory user experience through exceptional UI UX design and development. Today, USER is one of Southeast Asia’s leading digital solutions firms delivering bespoke digital transformation and web development services, custom usability testing, web and mobile app development, and more to local and international businesses, and even government organisations. We are a long-time partner of Singapore’s GovTech on key projects and one of the region’s foremost agile development firms, with certified coaches and experts in our agile team. As a pioneer in user experience consulting, USER offers comprehensive answers to companies wanting to know their users better. Our in-house team of research experts offers user research, focus group services, web design, and customisable CMS. Singapore is where our corporate headquarters is located, and we have branch offices and talents across Vietnam, China, Japan, and the Philippines. We’re committed to bringing businesses closer to their market with better human experience. Our focus is on U.

Company details

Company typeSME
IndustryInformation Technology & Services
Company size201 - 500

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Job Description: Support Engineer – EDMS (2 Headcounts)

Role Overview
The Support Engineers will provide day-to-day operational and production support for the EDMS platform. This role focuses on incident resolution, service request implementation, system maintenance, and documentation to ensure smooth and reliable operations.

Key Responsibilities

  • Provide daily production support for the EDMS system.
  • Perform incident troubleshooting, analysis, and resolution.
  • Implement and manage service requests (SRs).
  • Support patch testing and deployment activities.
  • Maintain system documentation and update SOPs.
  • Monitor system logs and perform proactive issue detection.

Technologies / Skills Required

  • Experience with Azure Data Factory (ADF IR).
  • Working knowledge of Snowflake.
  • Familiarity with Power BI Gateway.
  • Strong SQL skills and experience with data pipelines.
  • Experience in log analysis, monitoring, and alerting.
  • Prior experience working in Singapore-based or Microsoft-centric environments is preferred.

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
Β·

Technical Support Engineer Related jobs

Other jobs at User Experience Researchers Pte Ltd (Singapore)

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.