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Career Opportunities: Danish Customer Advisor for a Video Game Brand - Paid relocation to Larnaca, Cyprus (408879)

Role overview

Qualifications

  • Native or proficient level of Danish (C2)
  • Intermediate level of English (B1)
  • Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
  • Analytical and problem solving skills with strong attention to detail

Responsibilities

  • Respond efficiently and effectively to all customers’ enquiries within given timescales
  • Develop and maintain a full technical knowledge of the client’s products and services
  • Accurately log all calls in line with procedures
  • Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

Key facts

  • Remote from: Cyprus, Denmark
  • Full time
  • English, Swedish, Danish

Other skills

  • Customer Service
  • Analytical Skills
  • Active Listening
  • Time Management
  • Organizational Skills
  • Detail Oriented
  • Procedure Development
  • Problem Solving
  • Intellectual Curiosity
  • Communication
  • Learning Agility

About the company

Foundever logo

Foundever

Customer Experience & Contact Centers

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Get to know us at www.foundever.com

Company details

Company typeLarge
IndustryCustomer Experience & Contact Centers
Company size10001

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Job description

 

Come and work with us.

 

Do you want to be part of a team whose motto is Play Has No Limits?
Are you Danish native or fluent with strong English communication skills? 
Looking to build your career in the sunny Mediterranean city of Larnaca, where you can enjoy sunshine 330 days a year?

So we have the perfect opportunity for you!

 

Our client is a world market leader gaming brand of home video game consoles and production company

 

Your future project: join our Swedish Customer Advisor team.

 

As a customer advisor specialist, your daily responsibilities will include:

  • Respond efficiently and effectively to all customers’ enquiries within given timescales
  • Develop and maintain a full technical knowledge of the client’s products and services
  • Deal with all correspondence as requested/required
  • Accurately log all calls and in line with procedures
  • Responsibly maintain and update all job-related administrative forms
  • Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

 

  • Native or proficient level of Danish (C2)
  • Intermediate level of English (B1) 
  • Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
  • Analytical and problem solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator and problem solver
  • Must hold EU citizenship or valid work permit for Cyprus
  • Be a local candidate or willing to relocate to Larnaca, Cyprus (work on site)

Benefits.

  • Company-provided housing in Larnaca and round-trip flight covered
  • Competitive fixed monthly salary plus an attractive, uncapped commission system
  • Paid professional training
  • Office hours only, no weekends
  • Employee discounts
  • Health and accident insurance covering both work and leisure time
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including wellness programs, excursions, and themed events
  • Job stability
  • Life-long skills and experience

 

Go further with Foundever®

 

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

 

Apply today! 

 

Apply once. Then go straight to the hiring manager.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
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