We’re looking for a Web Content Creator and Designer to join Zoom’s Digital Support team. This individual will help us anticipate the customers’ needs, create engaging and robust multimedia content to pair with our knowledge base, our chat and voice bots, and across the digital support customer experience for a SaaS platform delivering video, voice, and chat communication solutions. This role blends content strategy, scripting, visual storytelling, and AI-driven video production to support customer education, product adoption, and digital self-service. You must have the ability to see through the eyes of the customer to strategize new ways to learn about the Zoom platform and help our customers find answers to all of their questions. The ideal candidate will leverage AI-assisted tools for efficiency while maintaining strong editorial, quality, and brand standards while delivering top-quality content for our customers.
Work from the comfort of your own home
Comprehensive healthcare benefit for you and your dependents
Mental wellbeing programs for you and your dependents
Competitive time off and vacation policy
Thriving workplace culture centered on caring, diversity, and inclusion
Script, design, and produce AI-generated video content using tools like Synthesia for web, product education, onboarding, and support use cases
Create and maintain technical web content including product explainers, feature walkthroughs, FAQs, and instructional media
Collaborate with product managers, engineers, technical writers, and UX teams to ensure content accuracy and alignment with product releases
Find opportunities for self-service improvement and define priorities for multimedia content based on support tickets, customer survey data, and other analytics
Assist with all aspects of multimedia preparation, production, and post-production, including video, audio and screen recording and editing
Prepare and publish video files to YouTube and the Zoom Support website
Ensure content adheres to brand, voice, and visual standards across all digital touchpoints
Use analytics and performance data to continuously improve content effectiveness
Support localization and global audiences, ensuring content is culturally appropriate and scalable
Manage multiple projects simultaneously while meeting deadlines in a fast-paced SaaS environment
3–5 years of experience in web content design, digital media, or technical content creation
Hands-on experience with AI-based video production tools such as Synthesia, DeepBrain, or similar platforms
Organized, resourceful problem-solver, reliable team player, a nimble learner, and demonstrated high attention to detail and follow-through to project completion
Strong scripting and storytelling skills, with the ability to simplify complex technical topics
Excellent written and verbal communication skills in English
Experience supporting customer support or self-service content
Experience creating content for SaaS, B2B software, or technology platforms
Comfortable recording sharing their video and voice publicly
Strong interpersonal communication skills
A passion for Zoom’s mission, vision, values, and culture
