Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Medical Record Management Telecare Office Management Office Management Patient Education And Counseling Information Privacy Employee Coaching Policy Enforcement Message Development Telephony Continuous Improvement Process Clinical Documentation

Other Skills

•
Complex Problem Solving
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Verbal Communication Skills
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Teamwork
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Physical Flexibility
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Learning Agility

Roles & Responsibilities

Education: High School Diploma or equivalent
Experience: Minimum 3 years of relevant experience
Knowledge, Skills and Abilities: Learning agility and ability to learn new procedures, technologies, and adapt to changing priorities
Knowledge, Skills and Abilities: Strong teamwork, technical proficiency, and clear written and verbal communication skills

Requirements:

Assist the department in managing expectations surrounding pre and post patient care; provide guidance and support to Clinical Business Operations Representatives and assist with training and continuous improvement.
Obtain or review patient demographic information, insurance information, and referral numbers; review clinical records for completeness including authorization and signatures.
Answer multi-line telephone system, triage inquiries, direct calls, and document messages; greet visitors and direct them to the appropriate staff.
Develop and promote effective communication with physicians, managers, peers, trainees, and staff; maintain confidentiality and adhere to policies; provide coverage for co-workers as needed.

Job description

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.

The Department of Surgery is currently seeking a Clinical Business Operations Specialist to work remote. The Clinical Business Operations Specialist serves as a lead to Clinical Business Operations Representatives and facilitates the prompt resolution of highly complex problems related to pre and post care that arise in daily clinical operations. The incumbent performs administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Specialist assists patients in a courteous, efficient, and professional manner and ensures adherence to divisional and departmental service standards.

CORE JOB FUNCTIONS
1. Assists the department in managing expectations surrounding pre and post patient care.
2. Provides guidance and support to Clinical Business Operations Representatives and assists with training and continuous improvement.
3. Obtains or reviews all patient demographic information, insurance information and referral numbers.
4. Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
5. Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
6. Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
7. Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
8. Provides coverage for responsibilities of co-workers when assigned or as need arises.
9. Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
10. Maintains confidentiality of all information.
11. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS
Education:
High School Diploma required or equivalent

Experience:
Minimum 3 years of relevant experience required

Knowledge, Skills and Abilities:

Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
Teamwork: Ability to work collaboratively with others and contribute to a team environment.
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff

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