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L2 Remote Support Engineer (Desktop, Servers, Microsoft365, Security)

Burhani™ Managed IT Services

Role overview

Qualifications

  • Any Graduate - Any Specialization
  • MCP, MCSA, MCSE Certification
  • Microsoft 365: Training and Certifications

Responsibilities

  • Provide remote support for clients' IT infrastructure, including Microsoft 365 (Emails, Teams, SharePoint Online, OneDrive), on-prem and cloud Domain Controllers, File and Application Servers, Antivirus/Security, Firewalls, local wired/wireless networks, and Server/Data backups and recovery
  • Document clients' IT infrastructure accurately
  • Suggest upgrades to the latest technologies to help clients modernize, scale and grow
  • Work from home and resolve client IT issues per SLA; communicate fluently in English; be proactive and a quick learner

About the company

Burhani™ Managed IT Services logo

Burhani™ Managed IT Services

IT Services & IT Consulting

Burhani - A Microsoft Gold Partner; is a global business technology services provider, 100% focussed on Microsoft Azure, Microsoft 365 & Microsoft Dynamics 365 cloud solutions. As a full spectrum technology services provider, we are passionate about helping organizations accelerate Digital Transformation through Integrated Cloud Technologies supported by Reliable, Responsive and Cost-effective Managed Services. Our depth of expertise in Infrastructure Modernisation, Intelligent Business Applications & Data Analytics delivers unparalleled potential for businesses to unleash innovation and thrive in the era of Digital Disruption. ================= Call : +971 4 266 0852 Email : sales@burhani.co Locations : Dubai, UAE | Toronto, Canada | Pune, India ================= Book Your Free 30-Minute IT Strategy Session : https://www.burhani.co/30-minute-strategy-session/

Company details

Company typeSME
IndustryIT Services & IT Consulting
Company size51 - 200

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Job description

This is a remote position.

Roles and Responsibilities
Candidates will have to remotely support their clients IT infrastructure - Microsoft 365 Emails, Microsoft Teams, Sharepoint Online, OneDrive, Manage and Maintain on prem / Cloud Domain Controllers, File and Application Servers, Antivirus / Security, Firewalls, Local Wired / Wireless Networks, Server / Data Backups and Recovery.

Candidates will be required to document their Clients IT infrastructure accurately.

Candidates will be incharge of suggesting upgrades to latest technologies to help their clients modernise, scale and grow.

Candidate must be fluent in English - Verbal and Email Communication.

Candidates will be WORKING from HOME and will be remotely resolving their clients IT  issues as per agreed SLA.

Candidate should be proactive and quick learner and open to learning new IT skills.

BURHANI will help candidates upskill and provide relevant and necessary technical trainings to candidates to help them support their clients efficiently and grow their career skills.


Requirements

Technical Experience: 
Desktop Support : Windows 8 to Windows 11. Apple MAC OSX latest versions  (Must Have)
Server Support: Windows Server 2008 to 2022. Active Directory, RDP Services, HyperV  (Must Have)
Microsoft 365 : Email, Sharepoint, OneDrive, Teams (Must Have)
Microsoft 365 Security and Compliance : Intune, MDM, Microsoft Purview (Good to have)
Endpoint Security: Anti-Malware Systems  (Must Have)
Backup and Recovery: Monitoring and Fixing Backup Jobs (Must Have)
Firewall : Fortigate Firewall Administration   (Must Have)
Network: Wireless and Internet troubleshooting   (Must Have)
PABX: Analog & Digital - Panasonic (Good to have)
PABX: IP Based PABX Grandstream, Yeastar, 3CX, Avaya (Good to have)
Cloud: Microsoft Azure (Good to have)
Scripting: Powershell VB Script CMD  (Good to have)
Virtualization: Vmware Esxi, Microsoft Hyper-V (Good to have)
Patching: Windows and Application Updates (Must have)

Qualifications:
  • Any Graduate - Any Specialization 
  • Certification: MCP, MCSA, MCSE (Good to have)
  • Microsoft 365: Training and Certifications (Good to have)


Benefits

  • Exposure to work with International Clients and Support a wide range of IT Services - from Servers to Endpoints, Security, Compliance, Network, Cloud Services.
  • Generous and Industry based compensation
  • Medical Allowance
  • Trainings and Knowledge Transfer to help accelerate your careers.



Salary: 500000

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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