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Zoho Development & Implementation Engineer

Role overview

Qualifications

  • Custom Zoho development using Zoho Creator with minimum 1 year experience
  • Development and implementation of Zoho Books, Zoho Inventory, Zoho CRM, Zoho Projects, Zoho Desk, Zoho People, Zoho Recruit and Creator, SalesIQ, preferably Zoho One platform (minimum 1 year experience)
  • Exceptional problem solving, organizational, and prioritization skills
  • Ability to work independently and as a member of a team, including coordinating with all levels of management and staff

Responsibilities

  • Implementation, administration and configuration of Zoho One ecosystem applications
  • Support and training to users of the Zoho One ecosystem
  • IT support Level 1 to user PCs in relation to their use with Zoho, Emails, Domains, etc.
  • Documentation of support and digitization evidence; functionality tests and QA in Developments; client-facing communication via chat, calls, meetings, or email

Key facts

Other skills

  • Quality Assurance
  • Troubleshooting (Problem Solving)
  • Decision Making
  • Mental Concentration
  • Client Confidentiality
  • Time Management
  • Teamwork
  • Customer Service
  • Organizational Skills
  • Detail Oriented
  • Prioritization
  • Verbal Communication Skills
  • Problem Solving

About the company

Burhani™ Managed IT Services logo

Burhani™ Managed IT Services

IT Services & IT Consulting

Burhani - A Microsoft Gold Partner; is a global business technology services provider, 100% focussed on Microsoft Azure, Microsoft 365 & Microsoft Dynamics 365 cloud solutions. As a full spectrum technology services provider, we are passionate about helping organizations accelerate Digital Transformation through Integrated Cloud Technologies supported by Reliable, Responsive and Cost-effective Managed Services. Our depth of expertise in Infrastructure Modernisation, Intelligent Business Applications & Data Analytics delivers unparalleled potential for businesses to unleash innovation and thrive in the era of Digital Disruption. ================= Call : +971 4 266 0852 Email : sales@burhani.co Locations : Dubai, UAE | Toronto, Canada | Pune, India ================= Book Your Free 30-Minute IT Strategy Session : https://www.burhani.co/30-minute-strategy-session/

Company details

Company typeSME
IndustryIT Services & IT Consulting
Company size51 - 200

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Job description

This is a remote position.

Roles and Responsibilities

  • Analyze, design, develop, test, and implement Zoho One applications
  • Develop custom APIs, methods, and functions as a software developer
  • Understand the business process flow and requirements of the team members to implement and customize various elements and objects in Zoho
  • Effectively utilize Zoho modules features to automate various business processes
  • Design, develop, and maintain custom Zoho functions and workflows; ensuring efficiency
  • Integrate Zoho applications with other Zoho applications
  • Review, proofread, and format all correspondence to ensure accuracy and completeness
  • On-board and train users in data entry, data security procedures, reporting requirements, and develop and update training materials and resources
  • Assist users in day-to-day questions or technical concerns
  • Work with the Zoho support team to resolve any reported issues. Track issues and provide periodic updates
  • Create custom tools and scripts to automate the manual business processes, within or outside of Zoho
  • Maintain daily, weekly and monthly reports


Requirements

Desired Candidate Profile

  • Custom Zoho development using Zoho Creator (Minimum 1 year experience)
  • Development and implementation of Zoho Books, Zoho Inventory, Zoho CRM, Zoho Projects , Zoho Desk, Zoho People , Zoho Recruit and Creator, SalesIQ, preferable Zoho One platform (Minimum 1 year experience)
  • Exceptional problem solving, organizational, and prioritization skills
  • Ability to work independently and as a member of a team, including coordinating with all levels of management and staff
  • Ability to plan and manage multiple tasks and projects with minimal supervision
  • Ability to maintain focus over an extended period
  • Capable of troubleshooting - find answers and solutions and utilize resources when needed
  • Detail-oriented and thorough in completing tasks
  • Understands the importance of safeguarding all critical data, information, and communication.

1.- Implementation, Administration and Configuration of Zoho One Ecosystem Applications.

2.- Support and Training to Users of the Zoho One Ecosystem.

3.- IT Support Level 1 to User PCs in relation to their use with Zoho, Emails, Domains, etc.

4.- Documentation of the evidence of Support and Digitization evidence documentation.

5.- Functionality tests and Quality Assurance in Developments.

6.- You will be in touch with clients so we require a high Customer Service level. You will assist our clients through chat, calls, meetings, or email with clients.

7.- Truly interested in Zoho and understanding how it can be implemented and used to improve business processes.
Requirements*
  • Proven experience providing Technical Support in Zoho Ecosystem Applications. You will be tested during the interview.
  • Fluent English.
  • A high degree of confidentiality and ethics, strong planning, highly organized, and decision-making skills, and problem-solving aptitude.
  • You will work under a confidentiality agreement.


Benefits

Perks and Benefits

Monday - Friday; 10:30 to 19:00

Saturday - 10:30 to 15:30

Sunday - Holiday


Job Type: Full-time

Pay: From 25,000 per month to 40,000 as per experience


Experience:

  • Zoho One: 2 years (Required)

Language:

  • English (Required)
Full Time, Permanent
Software Development
Education
Graduation Not Required



Salary: 30000

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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