IT Support Specialist L1

This is a remote position.

IT Support

Join a leading IT and MSP company known not only for its technical excellence but also for fostering a positive, team-oriented work environment. In this role, you'll be a key player delivering L1 support across a wide range of systems, ensuring fast, reliable service for both general users and VIPs.

What You'll Do:

• Provide IT support through voice and chat channels.
  
• Troubleshoot and resolve issues related to Helpdesk/Troubleshooting, Active Directory (AD), and Domain Name Systems (DNS).
  
• Manage Windows Servers and utilize ConnectWise or other ticketing systems.
  
• Handle user creation/termination and application installations.
  
• Set up printers and resolve internet down issues.
  
• Configure and troubleshoot Office 365 and Office suite applications.
  
• Handle VIP ticket requests and priority user support.
  
• Recover and restore files (both locally and in cloud-based systems).
  
• Respond to single user compromised email accounts.
  
• Set up drive mapping and access to network resources.
  
• Respond to and troubleshoot site-wide Wi-Fi and network outages.
  

Who You'll Work With:

Be an essential part of a collaborative IT support team within a company that values positive energy, accountability, and helpfulness. You’ll work closely with team members and clients to solve technical problems quickly and efficiently, with a focus on delivering excellent service.

Who We're Looking For:

• IT Support Experience: At least 2 years of hands-on experience in an IT support role. Candidates with L1, L2, or L3 IT support backgrounds are all a fit for this position.
  
• Technical Foundation: Strong working knowledge of Windows environments, including Active Directory, DNS, Windows Servers, Office 365, basic networking, and common end-user systems.
  
• Troubleshooting Skills: Comfortable diagnosing and resolving a wide range of IT issues across desktops, servers, and network-related problems.
  
• Support & Communication: Able to provide clear, professional support over voice and chat, including assisting VIP or priority users when needed.
  
• Attention to Detail: Careful and accurate when handling user access, drive mapping, system changes, and routine updates.
  

Relevant Experience Includes:

• Helpdesk troubleshooting via phone and chat
  
• Active Directory and DNS administration
  
• Working in Windows Server environments
  
• Using ticketing systems such as ConnectWise or similar tools
  
• Office 365 and Office suite setup and support
  
• Printer configuration, internet outages, and basic network troubleshooting
  
• File recovery (local and cloud) and drive mapping
  

Nice to Have (Not Required):

• RDP login and connectivity troubleshooting
  
• Handling Office 365 security incidents or compromised email accounts
  
• QuickBooks-related troubleshooting
  

Why Join Us?

• Impact: Be a critical part of keeping client systems up and running, supporting everything from day-to-day helpdesk requests to high-priority issues.
  
• Culture: Work in a company that cares deeply about creating a positive environment. Your energy, attitude, and collaboration matter just as much as your technical skills.
  
• Benefits:
  • Enjoy preset salary growth and weekly salary payments.
    
  • 100% work-from-home flexibility.
    

Work Details:

• Schedule: Monday—Friday 9am–6pm EST
  
• Employment Type: Full-time
  

How to Apply:

Click Apply to start your application. Come and make a difference in IT support!

We are an equal opportunity employer and value diversity at our company.