NE-Director of Technology & Operations

This is a remote position.

• Lead and scale the Engineering, BI, CI, and PMO functions.
  
• Build internal systems, processes, and architectures that support rapid, data-driven growth.
  
• Use technology, automation, and AI to optimize operations end-to-end.
  
• Work with leadership to translate big-picture strategy into aligned, measurable execution.
  
• Build dashboards, playbooks, and operational cadences that keep the entire company on track.
  

• Build and lead the Engineering + Business Operations & Technology org, integrating Engineering, BI, CI, and PMO.
  
• Serve as a key partner to the COO in defining the company’s technology and operational roadmap.
  
• Translate strategic objectives into scalable systems, processes, and measurable outcomes.
  
• Lead company-wide OKR planning, tracking, and execution.
  

• Oversee Engineering teams, ensuring high technical quality, alignment, and velocity.
  
• Build technical frameworks and internal tools that drive automation, scalability, and efficiency.
  
• Introduce AI/LLM capabilities into workflows and products where relevant.
  

• Develop dashboards, metrics, and analytics frameworks that guide smarter, faster decision-making.
  
• Ensure strong data integrity, governance, and accessibility across teams.
  
• Convert insights into actionable recommendations that improve company performance.
  

• Identify process bottlenecks and design data-informed improvements across the business.
  
• Lead cross-functional initiatives across Sales, Talent Ops, Product, Finance, and Leadership.
  
• Implement automation, workflow optimization, and scalable operating systems.
  
• Create playbooks, SOPs, cadences, and communication systems that align the organization.
  

• Recruit, mentor, and grow a high-performing team across Engineering, BI, CI, and PMO.
  
• Foster a culture of analytical rigor, ownership, and continuous improvement.
  

Requirements

• 10+ years of experience across technology, operations, strategy, business intelligence, product, or similar fields.
  
• Engineering degree and/or MBA or postgraduate degree in Strategy, Operations, or Business.
  
• Proven track record working across:
  
• Engineering or Technical Leadership
  
• BI/Data Analytics
  
• Continuous Improvement / Process Optimization
  
• Project or Product Management (PMO/PO)
  
• 5+ years leading teams or cross-functional projects.
  
• Experience in start-ups and/or mid-size companies.
  

• Strong analytical and technical foundation, with experience in systems thinking and process design.
  
• Ability to sequence and execute complex operational and technical initiatives.
  
• Demonstrated capacity to turn data into business and operational impact.
  
• Strong communication skills — able to influence and collaborate across all functions.
  
• Comfortable operating at both a strategic high level and a tactical, hands-on level.
  
• Bilingual (English & Spanish) — professional proficiency in English required.
  

• Entrepreneurial, resourceful, and highly accountable.
  
• Thrives in ambiguity and builds clarity from chaos.
  
• Bias toward action and measurable outcomes.
  

• Experience in fast-scaling tech companies or consulting.
  
• Familiarity with AI/LLMs and workflow automation.
  
• Certifications: PMP, Agile, Lean Six Sigma.
  
• Experience writing or reviewing code.
  

• We drive efficiency through data — Insights guide our actions and help us continuously improve.
  
• We succeed when our customers succeed — We move fast, stay adaptable, and aim to exceed expectations.
  
• We are proudly accountable — We take ownership and focus on solutions, not blame.
  
• We do the right thing — Integrity and transparency guide how we communicate and collaborate.
  
• We unite as one team — We support each other and celebrate wins together. Clear communication keeps us aligned.
  

Benefits

• 100% remote
  
• 4-day work week
  
• 2 Weeks PTO
  
• 1 Week Sick Leave
  
• December Holidays Break
  
• Maternity & Paternity Leave
  
• Crypto Payment in USDT (Optional)
  
• Many more!
  

• Competitive salary with performance-based bonuses.
  
• Opportunity to earn through referrals from your network.
  
• Remote work flexibility, promoting a balance between work and personal life.
  
• A culture of continuous improvement, customer satisfaction, and impactful work.
  
• A supportive and collaborative team environment.