Role overview

Qualifications

Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

Responsibilities

Manage incoming calls and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information using the right methods/tools
Handle customer complaints, provide appropriate solutions and follow up to ensure resolution

Key facts

Remote from: New York (USA)
Full time
Customer Service Representative (B2B)
25 - 27K yearly
English

Hard skills

Data Entry Inbound Calls Customer Complaint Resolution Organisational Policies Sales Management Accounts Payable Customer Data Management Customer Relationship Management Customer Experience Improvement Presentation Training

Other skills

Customer Service
Problem Solving
Communication
Adaptability
Active Listening
Multitasking
Time Management
Proactivity
Detail Oriented
Prioritization
Relationship Building

About the company

Remote Online

E-Learning / EdTech

Company details

IndustryE-Learning / EdTech

Links

Website LinkedIn See all jobs

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Job description

Full Job Description

Looking for work? join the many customer service reps that currently work with us, Most even do so from the comfort of their own home! We are looking for customer service reps with a passion to provide amazing customer service..

Full-Time hours
Customer Service
Data Entry
Position Available now
Paid Training

Responsibilities

Manage incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Skills

Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Benefits:

Dental insurance
Flexible schedule
Paid time off
Paid training
Vision insurance
Work from home

Schedule:

8 hour shift
Day shift
Evening shift
Monday to Friday
Overtime
Self-determined schedule
Weekend availability

Work Location: Remote

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