Position: Lead CCAI Architect Location: Remote - USA Rate: DOE
U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time
We are looking for a Lead CCAI Architect to design, develop, and lead AI-driven contact center solutions. The ideal candidate will have strong technical expertise in Conversational AI, cloud architecture, and contact center systems, along with experience in pre-sales support and team leadership. Key Responsibilities:
Design and architect scalable CCAI solutions that integrate with IVR, CRM, and chat platforms.
Lead and mentor AI engineers, data scientists, and developers.
Build and optimize Conversational AI, NLP, and speech recognition solutions.
Architect cloud-based solutions on AWS, Azure, or Google Cloud.
Work with clients and internal teams to gather requirements and deliver solutions.
Support pre-sales activities: demos, RFP responses, POCs, and solution customization.
Continuously improve AI models and analyze performance metrics.
Required Qualifications:
Bachelor's/Master's in Computer Science, Engineering, AI, or related field.
8+ years in AI/ML or software architecture roles.
3+ years in CCAI or conversational AI solution design.
Strong experience with NLP, chatbots, speech recognition, and AI customer service tools.
Cloud expertise (AWS/Azure/GCP).
Skilled in Python, Java, or Node.js; experience with AI/ML frameworks.
Knowledge of contact center platforms (Genesys, Cisco, Avaya) and CRMs.
Strong leadership, communication, and problem-solving skills.
Preferred
Experience building voicebots/chatbots.
Knowledge of Google CCAI, Amazon Connect, or IBM Watson.
