Key Facts

Remote From:

Full time

Entry-level / graduate

English, Dutch

Hard Skills

Client Services Corporate Services Customer Relationship Management Cross-Functional Collaboration Account Management Customer Analysis Customer Relationship Management Customer Relationship Management Internal Documentation Product Knowledge +1 more

Other Skills

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Problem Reporting
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Analytical Skills
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Training And Development
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Customer Service
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Microsoft Office
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Problem Solving
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Professionalism
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Communication
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Teamwork
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Social Skills

Roles & Responsibilities

Fluency in Dutch and English, both written and spoken.
Experience in customer service, preferably in a corporate or B2B environment.
Excellent communication and interpersonal skills with a focus on customer satisfaction.
Proficiency in customer service applications and Microsoft Office Suite.

Requirements:

Provide outstanding support to Dutch-speaking corporate clients through phone, email, and live chat.
Address customer inquiries related to corporate accounts, product details, and service-related issues promptly and effectively.
Document all customer interactions and manage inquiries using the CRM system for accurate tracking and comprehensive reporting.
Work collaboratively with sales and technical support teams to resolve customer issues and improve service quality.

Job description

Patrique Mercier Recruitment FR is pleased to announce a fantastic opportunity for a Dutch Speaking Corporate Customer Advisor. This role is ideal for individuals who are passionate about providing exceptional customer service and are eager to excel in a corporate environment that prioritizes client satisfaction.

Responsibilities

Provide outstanding support to Dutch-speaking corporate clients through various communication channels including phone, email, and live chat.
Address customer inquiries related to corporate accounts, product details, and service-related issues promptly and effectively.
Develop and maintain strong relationships with clients by ensuring their needs are met with professionalism and care.
Educate corporate customers about the company's products and services to enhance their overall experience.
Document all customer interactions and manage inquiries using the CRM system for accurate tracking and comprehensive reporting.
Work collaboratively with sales and technical support teams to resolve customer issues and improve service quality.
Collect and analyze customer feedback to identify areas for service enhancement.

Requirements

Fluency in Dutch and English, both written and spoken.
Experience in customer service, preferably in a corporate or B2B environment.
Strong understanding of corporate customer needs with a professional approach to service delivery.
Excellent communication and interpersonal skills, demonstrating a commitment to customer satisfaction.
Proficiency in customer service applications and the Microsoft Office Suite.
Ability to analyze issues and implement effective solutions in a fast-paced work environment.
Willingness to work flexible hours, including evenings and weekends if necessary.