Key Facts

Remote From:

Full time

Entry-level / graduate

Italian, English

Hard Skills

Account Management Microsoft Dynamics CRM Cross-Functional Collaboration Customer Centricity Customer Relationship Management Issue Management Operational Support And Analysis

Other Skills

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Customer Service
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Microsoft Office
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Problem Solving
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Communication
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Willingness To Learn
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Teamwork
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Organizational Skills
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Detail Oriented
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Social Skills

Roles & Responsibilities

Fluency in Italian and strong command of English, both written and spoken
Experience in a customer support role, preferably in a business or corporate environment
Excellent communication and interpersonal skills with a focus on client relationships
Proficient in using CRM systems and basic office software applications

Requirements:

Deliver comprehensive support to Italian-speaking business clients through phone, email, and chat communications
Assist clients with inquiries related to business services, account management, and operational needs
Document all client interactions accurately in the CRM system for future reference and quality assurance
Collaborate with internal teams to resolve complex business queries and improve service delivery

Job description

Patrique Mercier Recruitment FR is excited to announce a fantastic opportunity for an Italian Speaking Business Support Consultant. This role is centered around providing essential support to business clients while ensuring their needs are met with efficiency and professionalism. We are seeking candidates who have a combination of strong communication skills and a passion for customer service in a business environment.

Responsibilities

Deliver comprehensive support to Italian-speaking business clients through phone, email, and chat communications.
Assist clients with inquiries related to business services, account management, and operational needs.
Provide effective solutions to client issues, ensuring high levels of satisfaction and prompt resolution.
Document all client interactions accurately in the CRM system for future reference and quality assurance.
Collaborate with internal teams to resolve complex business queries and improve service delivery.
Maintain up-to-date knowledge of business services and products to effectively assist clients.
Participate in ongoing training and development to enhance skills and service proficiency.

Requirements

Fluency in Italian and strong command of English, both written and spoken.
Experience in a customer support role, preferably in a business or corporate environment.
Excellent communication and interpersonal skills with a focus on client relationships.
Strong problem-solving skills and the ability to think quickly on your feet.
Proficient in using CRM systems and basic office software applications.
Demonstrated ability to work collaboratively in a team-oriented environment.
Strong organizational skills and attention to detail are essential.

Benefits