Configuration/Change Enablement Specialist

Location: Remote – Available across U.S. and Puerto Rico

Clearance Level: Public Trust (ADP/IT-II); Tier 1 Investigation
Citizenship: U.S. Citizenship required

Summary

We are seeking candidates for a potential opportunity as Configuration/Change Enablement Specialist to support enterprise infrastructure operations in a dynamic federal environment. This role plays a critical part in managing the lifecycle of Configuration Items (CIs), maintaining Configuration Management Database (CMDB) integrity, and supporting efficient and secure change management practices across DHA’s IT systems.

Key Responsibilities

• Document and track the approval, deployment, and configuration of all infrastructure CIs within the ITSM system to maintain accurate baselines.

• Operate and maintain the CMDB to support automation, reporting, and process improvements.

• Create dashboards to visualize change metrics, schedules, and status reporting.

• Deliver CI data to stakeholders and government leads in real-time using the CMDB.

• Ensure 100% of qualified changes are recorded in the CMDB and properly baselined.

• Train change coordinators on CMDB usage and change request procedures.

• Conduct configuration audits and assess unauthorized changes.

• Support CAB processes, documentation, agendas, minutes, and post-implementation reviews.

• Manage change-related documentation and version control in knowledge management repositories.

• Develop CM plans, policies, templates, and process flows.

Preferred Tools & Technologies

• ITSM/CMDB platforms (e.g., ServiceNow, BMC Remedy)

• Microsoft Office Suite and reporting tools

• Dashboard and diagramming tools (e.g., Visio, Power BI)

• DoD Configuration Management frameworks

Minimum Qualifications

• Experience with configuration/change management in an enterprise IT environment.

• Familiarity with CMDB operation and audit practices.

• Ability to facilitate CAB meetings and manage change documentation.

• Strong communication, documentation, and reporting skills.

• Ability to obtain and maintain a Tier 1 Public Trust clearance.

Education & Certifications

• Required (Foundational – one of the following):

  • Bachelor’s degree in IT / Cybersecurity / Data Science / IS / CS (ABET or CAE accredited),

  • OR Security+ / SSCP.

• Required (CE – one of the following):

  • Microsoft Project,

  • OR Microsoft Azure DevOps Solutions.

Why Join Us?

Apply today to play a key role in driving secure, reliable, and auditable change enablement across a mission-critical IT environment.

📩 Your contributions will ensure effective governance, compliance, and operational readiness for the Defense Health Agency’s enterprise IT systems.

Please Note: This position is contingent upon contract award. Candidates selected will be notified once the award has been confirmed.