Tier 2 Systems Administration Support Services | Systems Administrator II

Location: Remote – Available across U.S. and Puerto Rico

Clearance Level: Public Trust (ADP/IT-II); Tier 3 Investigation (NACLC)
Citizenship: U.S. Citizenship required

Summary

We are seeking candidates for a potential opportunity as Tier 2 Systems Administrator – Continuous Operations Support to join our team supporting a large-scale federal IT environment. This role is critical for maintaining 24x7 enterprise operations, troubleshooting complex issues, and ensuring secure, efficient system performance across both on-premise and cloud infrastructures.

Key Responsibilities

• Provide 24x7 operational support and maintenance for enterprise infrastructure, including servers, firmware, software, and MED365 tenant environments.

• Troubleshoot and resolve issues involving server patches, software conflicts, configurations, and maintenance activities.

• Utilize DoD Information Assurance tools to validate patching and security control compliance.

• Manage Active Directory user accounts: create, modify, recover, restore AD objects, and administer Group Policy Objects (GPOs).

• Perform Azure AD user and access management, including monitoring resource usage and permissions.

• Support mobile device management and end-user computing issues, including device resets, configuration, and Device Approval Requests (DAR).

• Conduct GPO-related troubleshooting, security group management, and GPO application monitoring.

• Administer enterprise systems, including data recovery, password management, and machine unlock operations.

• Escalate complex issues to Tier 3 and manage communication for de-escalation back to Tier 1 support.

• Monitor enterprise infrastructure using tools such as SCOM, Quest Suite, and related monitoring solutions to detect and respond to anomalies.

• Produce technical documentation including Unscheduled Downtime Reports (UDRs), Situation Reports (SITREPs), After Action Reports (AARs), and service interruption records.

• Administer eDiscovery operations in MED365, supporting data collection, preservation, processing, and purging for litigation, security incidents, and audits.

Preferred Tools & Technologies

• Microsoft Active Directory, Azure AD, Group Policy Management

• Microsoft Endpoint Configuration Manager (MECM/SCCM), System Center Operations Manager (SCOM)

• Quest Tool Suite

• PowerShell scripting, Microsoft 365 (MED365), Windows Server

• eDiscovery and litigation support platforms

Minimum Qualifications

• Hands-on experience in enterprise-level system administration, supporting both on-premise and cloud environments.

• Proficiency with Active Directory administration, GPO management, and Windows Server technologies.

• Strong troubleshooting skills for server patching, system conflicts, and security compliance.

• Familiarity with monitoring tools such as SCOM or Quest Suite.

• Excellent written and verbal communication skills.

• Ability to obtain and maintain a Public Trust (Tier 3/NACLC) clearance.

Education & Certifications

• Required 
  • Education– Bachelor’s degree in Information Technology, Cybersecurity, Data Science, Information Sciences, or Computer Science 
    • Bachelor’s degree may be substituted with four (4) years of experience in IT Support roles
  • Certifications – Must possess at least one of the following certifications: Security+ CE, CCNA Security, CySA+, GICSP, GSEC or SSCP.
• Preferred
  • Certification – At least one of the following certifications: Microsoft 365 Certified: Fundamentals OR Microsoft Certified: Azure Fundamentals.

Why Join Us?

This is a unique opportunity to contribute to mission-critical enterprise operations in a high-impact federal environment. Join our team and help ensure the stability and security of enterprise IT systems supporting vital national missions.

📩 Apply today and elevate your career in enterprise IT operations support.

Please Note: This position is contingent upon contract award. Candidates selected will be notified once the award has been confirmed.