Key Facts

Remote From:

Greece

Full time

Entry-level / graduate

English, Swedish

Hard Skills

Account Management Operations Support Systems Escalation Management Product Knowledge Customer Development

Other Skills

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Customer Service
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Problem Solving
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Quality Control
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Microsoft Office
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Communication
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Teamwork
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Organizational Skills
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Stress Management
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Detail Oriented
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Social Skills

Roles & Responsibilities

Fluency in Swedish and a strong command of English, both written and spoken
Previous experience in a customer support role, ideally within a business or corporate context
Exceptional communication and interpersonal skills, focusing on client satisfaction
Proven problem-solving abilities, with the capability to address high-pressure situations effectively

Requirements:

Engage with Swedish-speaking business clients via phone, email, and chat to provide comprehensive support
Respond to inquiries related to business services and assist with account management and operational tasks
Resolve client issues swiftly and effectively to maintain high levels of satisfaction
Accurately record all client interactions in the CRM system for reference and quality control

Job description

Patrique Mercier Recruitment FR is pleased to present an excellent opening for a Swedish Speaking Business Support Consultant. This role involves providing exceptional support to our Swedish-speaking business clients, ensuring their needs are met efficiently and effectively. We are looking for individuals who possess outstanding communication abilities and a strong commitment to customer service in a professional business setting.

Responsibilities

Engage with Swedish-speaking business clients via phone, email, and chat to provide comprehensive support.
Respond to inquiries related to business services and assist with account management and operational tasks.
Resolve client issues swiftly and effectively to maintain high levels of satisfaction.
Accurately record all client interactions in the CRM system for reference and quality control.
Work in collaboration with internal teams to handle complex inquiries and enhance delivery of services.
Keep abreast of business services and products to provide informed assistance to clients.
Participate in continuous training and development to improve service delivery and personal skill set.

Requirements

Fluency in Swedish and a strong command of English, both written and spoken.
Previous experience in a customer support role, ideally within a business or corporate context.
Exceptional communication and interpersonal skills, focusing on client satisfaction.
Proven problem-solving abilities, with the capability to address high-pressure situations effectively.
Familiarity with CRM systems and office software tools is preferred.
A collaborative mindset with the ability to work well in a team environment.
High level of attention to detail and strong organizational skills are essential.

Benefits