Key Facts

Remote From:

Full time

Entry-level / graduate

English, Italian

Hard Skills

Civic Engagement Escalation Procedures Active Safety Documentation Generation Cross-Functional Collaboration Community Development Planning Online Communication

Other Skills

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Willingness To Learn
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Non-Verbal Communication
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Accountability
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Teamwork
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Detail Oriented
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Handling Confrontation
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Problem Solving

Roles & Responsibilities

Fluency in Italian and English with excellent written and verbal communication skills
Experience in online moderation, community management, or related roles
Strong understanding of gaming culture and community dynamics
Ability to work flexible hours, including evenings and weekends

Requirements:

Monitor in-game chat and interactions to ensure compliance with community guidelines and safety standards
Engage with players to promote a respectful and inclusive atmosphere
Identify, address, and escalate inappropriate behavior and content promptly
Document moderation actions taken and maintain accurate records for reporting

Job description

Patrique Mercier Recruitment FR is seeking an enthusiastic Italian Speaking Game Chat Moderator to join a dynamic team in ensuring a safe and friendly environment for online gaming communities. As a Game Chat Moderator, you will play a crucial role in monitoring chat interactions, fostering positive communication, and maintaining community standards.

Responsibilities

Monitor in-game chat and interactions to ensure compliance with community guidelines and safety standards.
Engage with players to promote a respectful and inclusive atmosphere.
Identify, address, and escalate inappropriate behavior and content promptly.
Respond to player inquiries and provide support related to chat moderation policies.
Document moderation actions taken and maintain accurate records for reporting.
Work collaboratively with cross-functional teams to enhance user experience and community engagement.
Participate in ongoing training to stay updated on moderation tools and best practices.

Requirements

Fluency in Italian and English, with excellent written and verbal communication skills.
Experience in online moderation, community management, or related roles is preferred.
Strong understanding of gaming culture and community dynamics.
Excellent problem-solving skills and the ability to handle challenging situations with composure.
Detail-oriented with a strong sense of responsibility in moderating content.
Ability to work flexible hours, including evenings and weekends.
Passion for gaming and creating a positive user experience in online communities.

Benefits