Key Facts

Remote From:

Greece

Category: Travel Agent

Full time

Entry-level / graduate

Danish, English

Hard Skills

Corporate Travel Management Service Provisioning Booking (Trades) Microsoft Dynamics CRM Microsoft Dynamics CRM Customer Centricity

Other Skills

•
Professionalism
•
Communication
•
Adaptability
•
Multitasking
•
Time Management
•
Organizational Skills
•
Detail Oriented

Roles & Responsibilities

Fluency in Danish and English, both spoken and written
Experience in customer service or the travel industry (preferred)
Excellent communication skills and a customer-centric approach
Strong attention to detail, organizational abilities, and ability to manage multiple tasks in a fast-paced environment

Requirements:

Assist Danish-speaking clients with travel inquiries and bookings via phone, email, and chat
Support changes to itineraries, including flights, accommodations, and other arrangements
Engage with travel suppliers, airlines, and hotels to resolve issues during the booking process
Maintain thorough CRM records, provide accurate travel information, and stay updated on industry trends to ensure high-quality service

Job description

Patrique Mercier Recruitment FR is excited to offer a fantastic opportunity for a Danish Speaking Travel Support Specialist. This role is tailored for individuals who are not only passionate about travel but also dedicated to delivering exceptional customer service. As a Travel Support Specialist, you will be vital in aiding Danish-speaking clients with their travel plans and inquiries.

Responsibilities

Assist Danish-speaking clients with travel-related inquiries and bookings via phone, email, and chat.
Support clients in making changes to their travel itineraries, including flights, accommodations, and other arrangements.
Engage with travel suppliers, airlines, and hotels to resolve any issues that arise during the booking process.
Provide accurate and timely information regarding travel policies, destination insights, and available services.
Maintain comprehensive records of client interactions in the CRM to improve service quality.
Exhibit a high level of professionalism and commitment to customer satisfaction at all times.
Stay updated on travel industry trends to assist clients effectively and knowledgeably.

Requirements

Fluency in Danish and English, both spoken and written.
Experience in customer service or the travel industry is preferred.
Excellent communication skills and a customer-centric approach.
Strong attention to detail and organizational abilities.
Ability to manage multiple tasks in a fast-paced and dynamic environment.
Familiarity with travel booking systems and CRM tools is an advantage.
A true enthusiasm for travel and a desire to help clients create memorable experiences.

Benefits