Key Facts

Remote From:

Full time

Danish, English

Hard Skills

Customer Analysis Loyalty Marketing Customer Relationship Management Cross-Functional Collaboration Customer Engagement Account Management Analytics Business Process Improvement Microsoft Dynamics CRM Loyalty Programs +4 more

Other Skills

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Customer Service
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Microsoft Office
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Record Keeping
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Relationship Building
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Communication
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Adaptability
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Teamwork
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Proactivity
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Analytical Thinking
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Social Skills
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Problem Solving

Roles & Responsibilities

Fluency in Danish and English, both written and spoken
Experience in customer service or customer loyalty roles
Familiarity with CRM software and Microsoft Office applications
Analytical mindset with strong problem-solving abilities and a proactive approach

Requirements:

Provide exemplary support to Danish-speaking customers, focusing on building lasting relationships and enhancing loyalty
Handle customer inquiries regarding accounts, products, and loyalty programs with professionalism and care
Proactively engage with customers to provide updates, resolve issues, and collect feedback to improve the customer experience
Promote loyalty initiatives, clearly communicating benefits to encourage ongoing customer engagement with the brand

Job description

Patrique Mercier Recruitment FR is delighted to announce a fantastic opportunity for a Danish Speaking Customer Loyalty Advisor. This position is designed for individuals who are passionate about delivering exceptional customer service and keen on fostering customer loyalty through meaningful interactions.

Responsibilities

Provide exemplary support to Danish-speaking customers, focusing on building lasting relationships and enhancing loyalty.
Handle customer inquiries regarding accounts, products, and loyalty programs with professionalism and care.
Proactively engage with customers to provide updates, resolve issues, and collect feedback to improve the customer experience.
Promote loyalty initiatives, clearly communicating benefits to encourage ongoing customer engagement with the brand.
Collaborate with various departments to ensure an outstanding customer service experience and swift resolution of issues.
Monitor and analyze customer feedback and loyalty data to recommend enhancements in service and support.
Maintain detailed records of customer interactions and insights in the CRM system for tracking and analysis.

Requirements

Fluency in Danish and English, both written and spoken.
Experience in customer service or customer loyalty roles, ideally within retail or service industries.
Excellent communication and interpersonal skills, with a commitment to customer satisfaction.
Familiarity with CRM software and adeptness in Microsoft Office applications.
Analytical mindset with strong problem-solving abilities and a proactive approach.
Able to work effectively in a team environment and adapt to diverse customer needs.
Availability to work flexible hours, including evenings and weekends as necessary.

Benefits