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Spanish Speaking Online Platform Support Agent -Remote in Greece

Key Facts

Remote From: 
Full time
Entry-level / graduate
English, Spanish

Other Skills

  • •
    Customer Service
  • •
    Communication
  • •
    Adaptability
  • •
    Multitasking
  • •
    Teamwork
  • •
    Proactivity
  • •
    Social Skills
  • •
    Problem Solving

Job description

Patrique Mercier Recruitment FR is excited to offer a position for a Spanish Speaking Online Platform Support Agent. This role is essential in providing comprehensive support to Spanish-speaking users of our online platform. If you have excellent communication skills and a strong commitment to customer satisfaction, we invite you to become a part of our dynamic team!


Responsibilities

  • Assist Spanish-speaking users through various channels including email, live chat, and phone, effectively addressing their inquiries and issues regarding the platform.
  • Troubleshoot and resolve user problems related to accounts and platform usage in a timely manner.
  • Provide clear instructions and guidance on how users can best navigate and utilize the platform.
  • Document user interactions and solutions in our CRM system to ensure consistency and quality of service.
  • Work in cooperation with other teams to highlight recurring issues and suggest improvements to enhance user experience.
  • Stay updated on platform developments and new features to offer accurate support.
  • Perform follow-up communications with users to confirm their satisfaction with the assistance received.

Requirements

  • Fluent in Spanish and English, both written and verbal.
  • Prior experience in customer support or technical assistance, especially within an online service environment.
  • Strong technical skills and knowledge of online platforms and their functionalities.
  • Effective problem-solving abilities and a proactive approach to customer inquiries.
  • Excellent communication and interpersonal skills, with a strong emphasis on customer service.
  • Familiarity with CRM software and customer support systems is advantageous.
  • Ability to work autonomously and deliver high-quality service in a multifaceted environment.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...

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