Key Facts

Remote From:

Full time

Entry-level / graduate

English, Spanish

Hard Skills

Corporate Services Microsoft Dynamics CRM Customer Relationship Management Cross-Functional Collaboration Continuous Quality Improvement (CQI) Customer Analysis Customer Relationship Management Product Knowledge Customer Centricity

Other Skills

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Microsoft Office
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Professionalism
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Communication
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Analytical Skills
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Adaptability
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Teamwork
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Social Skills
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Problem Solving

Roles & Responsibilities

Fluency in Spanish and English (written and spoken)
Prior experience in customer service, especially in a corporate or B2B context
Exceptional communication and interpersonal skills with a strong commitment to customer satisfaction
Familiarity with customer service applications and Microsoft Office Suite

Requirements:

Deliver exceptional support to Spanish-speaking corporate clients through phone, email, and live chat
Assist customers with inquiries related to corporate accounts, product options, and service concerns
Log all customer interactions and manage inquiries using the CRM system for accurate tracking and reporting
Engage with sales and technical support teams to resolve customer issues and continually enhance service delivery

Job description

Patrique Mercier Recruitment FR is excited to announce an excellent opportunity for a Spanish Speaking Corporate Customer Advisor. This dynamic role is ideal for individuals who are enthusiastic about providing top-notch customer service and thrive in a corporate atmosphere where client satisfaction is a priority.

Responsibilities

Deliver exceptional support to Spanish-speaking corporate clients through multiple communication channels including phone, email, and live chat.
Assist customers with inquiries related to their corporate accounts, product options, and service concerns.
Cultivate and maintain strong relationships with clients by efficiently addressing their needs and fostering trust.
Educate corporate customers about company products and services to ensure they receive optimal value.
Log all customer interactions and manage inquiries using the CRM system for accurate tracking and reporting.
Engage with sales and technical support teams to resolve customer issues and continually enhance service delivery.
Collect and analyze customer feedback to identify areas for service improvement.

Requirements

Fluency in Spanish and English, both written and spoken.
Prior experience in customer service, especially in a corporate or B2B context.
Strong understanding of corporate customer requirements and a professional approach.
Exceptional communication and interpersonal skills, with a strong commitment to customer satisfaction.
Familiarity with customer service applications and the Microsoft Office Suite.
Ability to analyze problems and implement effective solutions in a fast-paced environment.
Flexibility to work varied hours, including evenings and weekends as needed.

Benefits