Key Facts

Remote From:

Full time

Entry-level / graduate

English, Spanish

Hard Skills

Content Creation Community Development Planning Social Media Management Social Data Analytics Cross-Functional Collaboration Social Media Social Media Customer Engagement Social Media Management Customer Analysis Brand Management Social Media Social Data Analytics Customer Experience Improvement

Other Skills

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Customer Service
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Multitasking
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Teamwork
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Proactivity
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Prioritization
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Verbal Communication Skills
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Problem Solving

Roles & Responsibilities

Fluent in Spanish and English with strong written and verbal communication skills
Experience in social media support, customer service, or community management
In-depth knowledge of various social media platforms and their user dynamics
Excellent problem-solving skills and a customer-oriented approach

Requirements:

Deliver outstanding support to Spanish-speaking customers via various social media channels, promptly addressing inquiries and resolving concerns
Monitor social media interactions to ensure timely responses to comments, messages, and questions from users
Engage with customers proactively to enhance their experience and satisfaction with the brand
Collaborate with marketing and content teams to ensure communications are consistent and aligned with the brand's messaging

Job description

Patrique Mercier Recruitment FR is excited to announce an opening for a Spanish Speaking Social Media Support Advisor. This position is integral for individuals who are enthusiastic about social media and eager to enhance customer experience through effective communication and support. As a Spanish Speaking Social Media Support Advisor, you will play a key role in fostering positive interactions with our clients' Spanish-speaking audience.

Responsibilities

Deliver outstanding support to Spanish-speaking customers via various social media channels, promptly addressing inquiries and resolving concerns.
Monitor social media interactions to ensure timely responses to comments, messages, and questions from users.
Engage with customers proactively to enhance their experience and satisfaction with the brand.
Collaborate with marketing and content teams to ensure communications are consistent and aligned with the brand’s messaging.
Analyze customer feedback and interactions to identify trends and suggest improvements to products and services.
Support the creation of social media content that resonates with the Spanish-speaking audience.
Stay informed on social media best practices and trends to provide enhanced support and insights.

Requirements

Fluent in Spanish and English, with strong written and verbal communication skills.
Experience in social media support, customer service, or community management is preferred.
In-depth knowledge of various social media platforms and their user dynamics.
Excellent problem-solving skills and a customer-oriented approach.
Ability to multitask and manage priorities in a fast-paced environment.
Familiarity with social media analytics tools is advantageous.
A team player with a positive demeanor and a passion for providing exceptional customer service.

Benefits