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Spanish Speaking Technical Support Advisor -Remote in Greece

Key Facts

Remote From: 
Full time
Entry-level / graduate
English, Spanish

Other Skills

  • •
    Troubleshooting (Problem Solving)
  • •
    Technical Acumen
  • •
    Customer Service
  • •
    Non-Verbal Communication
  • •
    Multitasking
  • •
    Time Management
  • •
    Teamwork
  • •
    Detail Oriented
  • •
    Problem Solving

Job description

Patrique Mercier Recruitment FR is a premier recruitment agency that specializes in matching talented professionals with leading companies. We are currently seeking a Spanish Speaking Technical Support Advisor to enhance our customer service team. This role is perfect for individuals who possess a robust technical background and a passion for assisting Spanish-speaking clients with their technical inquiries.


Responsibilities

  • Provide top-notch technical support to Spanish-speaking customers via phone, email, and chat.
  • Identify and troubleshoot technical issues to deliver effective solutions.
  • Educate customers on product functionalities and best practices.
  • Accurately document customer interactions and solutions within our CRM system.
  • Work collaboratively with product and engineering teams to address complex issues.
  • Follow up with customers to ensure complete satisfaction with the resolution provided.
  • Keep abreast of product updates and the latest industry trends to enhance support quality.

Requirements

  • Fluency in Spanish and English, both spoken and written.
  • Previous experience in technical support or customer service is advantageous.
  • Strong technical skills and the ability to troubleshoot effectively.
  • Excellent attention to detail and problem-solving skills.
  • Strong verbal and written communication skills focused on customer care.
  • Familiarity with CRM systems and remote assistance tools is a plus.
  • Ability to work independently, multitask, and manage time effectively.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...

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