XTN-DEBA603 | ACCOUNTS RECEIVABLE SUPERVISOR

As an Accounts Receivable Supervisor, you will lead and support a team responsible for the full-cycle collections process, including cash application support, customer billing resolution, and delinquency reduction. This role requires strong leadership, analytical skills, and cross-functional collaboration to ensure AR operations run efficiently and support company’s rapid growth.

We’re looking for someone who thrives in a dynamic environment, leads by example, and continuously seeks opportunities to improve processes. Your guidance will be essential to team development and in shaping a scalable, compliant, and customer-centric collections function. You’ll report to the Accounts Receivable Manager and play a critical role in our growing finance organization.

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Oversee day-to-day operations of your assigned AR team, ensuring accurate invoicing, payment application, and timely collections.
• Lead, mentor, and support a team of AR Analysts through coaching, feedback, and performance development.
• Conduct regular team meetings to review metrics, align goals, and drive continuous improvement.
• Prepare and present departmental performance reports, including aging analysis and collections effectiveness, to senior leadership.
• Ensure compliance with internal controls and stay current with industry best practices and regulatory changes.
• Partner with cross-functional teams to identify and implement system enhancements and automation opportunities.
• Analyze current collection practices and drive process improvements.
• Collaborate with Sales and external customers to resolve past-due or disputed accounts while maintaining positive relationships.
• Maintain detailed records of collection activity and ensure KPIs are met or exceeded.
• Support the Cash Application team by securing remittance information for timely and accurate payment posting.
• Conduct outbound collections professionally, balancing customer service with policy adherence.
• Flag high-risk accounts, prepare weekly reports, and propose resolution strategies.
• Lead or contribute to systems/process improvements and participate in accounting-related projects.
• Act as backup for team members and perform additional duties as needed.

• Strong leadership skills with a proven ability to coach and develop team members.
• 6+ years of experience in Accounts Receivable or Collections, with at least 2 years in a supervisory role (SaaS experience preferred)
• Hands-on experience with tools such as Tesorio, Zendesk, Salesforce, NetSuite (or other ERPs), Stripe, and Bill.com
• Excellent analytical and problem-solving skills with a proactive approach to issue resolution.
• Ability to work independently and collaboratively in a team-oriented environment.
• Strong interpersonal, time management, and organizational skills.
• Excellent English communication skills, both written and verbal, with a strong customer service mindset.
• Experience in high-volume, fast-paced environments (SaaS/HaaS or tech experience strongly preferred)
• Comfortable adapting to evolving structures and business needs.
• High attention to detail and ability to manage competing priorities effectively
• Willingness and availability to work U.S. core business hours.
• Energetic, positive attitude and commitment to excellence.