Day Translations is a global translation and interpreting company. We help improve worldwide communication through accurate, localized translations, interpretation and outsourcing services, and a wide variety of tailored language solutions for individuals, organizations, and businesses of all sizes. We are currently in search of our next two Interpreting Project Managers.
Generalities
Position type: Full-time
Location: Remote job (worldwide, but preferably LATAM due to the schedule needed)
Reports to: Interpreting Shift Supervisor
Department: Operations
Schedule: Tuesday to Saturdays, 8-hours of work per day, 2 PM EDT start time.
Job Description
We are looking for someone passionate about languages, cultures, and who is interested in a long-term career with us. As an Interpreting Project Manager, you will oversee the day-to-day management of interpreting project life cycles, working in a fast-paced environment, and acting as the bridge between our clients and our freelance interpreters. The ideal candidate possesses a proven track record in interpreting project management, excels in client and vendor relationship management, and demonstrates exceptional organizational and communication skills.
Responsibilities
Perform cost analysis, prepare project budgets and quotes for clients and work within established budget goals.
Manage the complete project lifecycle from initial client contact to database updates to final review after completion.
Ensure that all milestone stages are completed and reviewed for quality.
Adhere to applicable policies and standard operating procedures.
Answer client queries thoroughly via chats, phone calls and emails in a timely manner.
Understand client needs and use a result driven approach to expedite communication.
Develop and maintain a trusted relationship with clients as well as establish and preserve excellent relationships with freelancers globally
Report activity and actively communicates with peers.
Handle freelancers’ queries and negotiate their rates as needed.
Conduct screening of freelancers to be used in projects and ensure their understanding and application of DT policies and procedures, as well as the adherence to quality standards.
Qualifications
- University degree in Business Administration, International Relations, Translations or any relevant field is preferred
- Experience in interpreting project management, business administration, and customer service or similar role.
- Advanced verbal and written communication skills in English (Native or C1) and fluency in a foreign language
- Ability to handle changing requests in a day to day environment
- Strong decision making, organizational skills, problem solving, attention to detail including the ability to prioritize and multi-task
- Excellent cross-cultural and interpersonal communication skills
- Strong sense of professionalism, accountability and politeness
- Experience working in dynamic remote teams
- Knowledge and experience managing conference events or remote simultaneous events is a plus
- Project management certificate or training is a plus
Recruiting process
- Fill out job application questionnaire (includes two mandatory 60-second video responses)
- Human Resources Interview
- Technical Interview with the Interpreting Manager
- Potential Meet and Greet with an executive or role playing scenario with another Operations team member
Offer made
This is a full-time (40 hours/week) position with benefits such as
- Paid and non-paid time off, including vacations (16 days per year), holidays (16 days per year), Sick Leave, Marriage Leave, Birthday Leave, Parental Leave and Funeral Leave.
- Bonuses such as Employee of The Month, Outstanding Performance Bonus and Anniversary Bonus.
- Career development and growth with paid webinars and courses.
