Medical Virtual Assistant Virtual Assistant

This is a remote position.

Virtual Rockstar is hiring a Medical Virtual Assistant on behalf of our partner, a functional medicine practice based in Michigan. The selected candidate will be employed through Virtual Rockstar and dedicated fulltime to supporting our partner’s team.

The Medical Virtual Assistant will play a vital role in supporting patients and providers by managing daytoday administrative operations. This role is heavily focused on frontend medical administrative tasks such as answering phones, scheduling appointments, tracking labs, and managing prior authorization requests. The ideal candidate is detailoriented, proactive, and highly organized, with strong communication skills.

About the Practice

A patientcentered functional medicine practice in Michigan is seeking a fulltime Medical Virtual Assistant to join their growing team. The practice focuses on rootcause healing, functional medicine, hormone therapy, and weight management. Their mission is to help patients achieve meaningful, sustainable improvements in health through compassionate, evidencebased care.

The team values clinical excellence, teamwork, and a WOW patient experience, creating a supportive and collaborative work environment where every team member’s contribution matters.

Responsibilities

• Answer and manage phone calls during business hours
  

• Schedule, reschedule, and confirm patient appointments (including program appointments, discovery calls, and orientation calls)
  

• Manage the appointment calendar and front desk chatemail
  

• Check labs (Quest Diagnostics), download reports, upload to patient records, and notify physicians when ready for review
  

• Handle prior authorizations through CoverMyMeds and insurance paperwork
  

• Verify that new patient intake forms are completed, and ensure patient profiles are updated weekly
  

• Enter preferred pharmacy information and patient details into Quest
  

• Support patient telehealth coordination and followup
  

• Maintain patient records in the EMR (Healthie)
  

• Process patient correspondence, FAQs, and inquiries
  

• Collaborate with clinical staff to streamline workflow and reduce administrative burden
  

• Tools & Platforms You’ll Use
  

  • RingCentral (may transition to Spruce for communication)
    

  • Healthie (Electronic Medical Record system)
    

  • Google Workspace (Docs, Sheets, Gmail, Calendar, Drive)
    

  • CoverMyMeds (for prior authorization requests)
    

  • Quest Diagnostics portal
    

  • 
    

    
    

    Requirements

    • Prior experience in a medical administrative or healthcare support role (virtual or inperson) preferred
      

    • Strong organizational skills and attention to detail
      

    • Excellent communication skills (verbal and written)
      

    • Ability to multitask and manage competing priorities in a fastpaced environment
      

    • Comfortable with phonebased patient interaction
      

    • Proficiency with EMR systems and cloudbased tools
      

    • Reliable internet connection and quiet, professional remote workspace
      

    • Must be available to work fulltime during Eastern Standard Time (EST) business hours
      

    • 
      

      
      

      Benefits

      • Competitive salary commensurate with experience.
        

      • Opportunities for professional development and growth.
        

      • Work in a dynamic and supportive team environment.
        

      • Make a meaningful impact by helping to build and strengthen families in the Philippines.
        

      • 
        

        
        
        Salary:

        $6.007.00