Minimum 6 months of experience in BPO or customer support.
Excellent communication skills in English, both written and verbal.
Strong problem-solving skills and attention to detail.
Requirements:
Responding to customer inquiries and resolving issues promptly.
Managing and updating customer information in the database.
Following up with customers to ensure satisfactory resolution of issues.
Escalating complex problems to relevant departments or management.
Job description
Job Title: Customer Service L2
Job Summary:
We are looking for Customer Service L2 representatives with excellent communication and English language skills to provide exceptional customer service support to our clients. The ideal candidate should have a minimum of 6 months of experience in BPO or customer support. The position requires working day shifts for females till 9 pm and rotational shifts for males.
Key Responsibilities:
Responding to customer inquiries and resolving issues in a timely and professional manner
Managing and updating customer information in the database
Following up with customers to ensure their issues have been resolved satisfactorily
Escalating complex issues to the relevant departments or higher management as needed
Maintaining a high level of customer satisfaction by meeting and exceeding customer expectations
Requirements:
Graduate from any field
Minimum 6 months of experience in BPO or customer support
Excellent communication skills in English, both written and verbal
Ability to multitask and manage time effectively
Strong problemsolving skills and attention to detail
Customeroriented mindset with a positive attitude
Additional Information:
Day shifts for females till 9 pm and rotational shifts for males
Onetime relocation bonus of INR 4000 for candidates relocating to Bengaluru who are eligible only if they are outside of a 100km radius from Bengaluru. The bonus will be paid after training as a onetime payment.
Cab with home pick and drop available within Bengaluru within a 35km radius from the office.
We are an equal opportunity employer and welcome applications from all qualified candidates. If you meet the above requirements and are interested in this position, please submit your resume for consideration.
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