At least 1 year of experience in customer service quality assurance, preferably in a call center.
Knowledge of quality assurance methodologies and tools.
Strong communication and analytical skills.
Requirements:
Monitor and evaluate customer interactions across various channels.
Provide feedback and develop training programs to improve customer service quality.
Maintain quality standards and report findings to management.
Collaborate with team members to implement process improvements.
Job description
We are seeking a Quality Analyst to join our team. The Quality Analyst will be responsible for monitoring and evaluating the quality of our customer interactions, identifying areas for improvement, and providing feedback to our customer service team.
Key Responsibilities:
Monitor and evaluate the quality of customer interactions through phone, email, and chat channels
Identify areas for improvement in customer service and provide feedback to team members and management
Develop and maintain quality standards and evaluation criteria
Collaborate with team members to develop and implement training programs to improve customer service quality
Provide coaching and mentoring to team members to help them improve their performance
Analyze customer feedback and recommend process improvements to enhance the customer experience
Maintain accurate records of quality evaluations and provide regular reports to management
Participate in customer service team meetings and provide input on qualityrelated issues
Qualifications:
Bachelors degree in any field.
1+ years of experience in customer service quality assurance, preferably in a call center environment
Knowledge of quality assurance methodologies and tools
Excellent analytical and problemsolving skills
Strong written and verbal communication skills
Ability to work collaboratively with crossfunctional teams
Detailoriented with a focus on quality
Familiarity with customer service metrics and KPIs
Ability to manage multiple tasks and priorities in a fastpaced environment
If you are passionate about customer service and enjoy working in a collaborative environment, we encourage you to apply for this exciting opportunity.
Other Details:
Monday to Saturday Working.
Shift – Day shift ( Shift Timings: 9:30 am to 6:30 pm )
Skillset Experienced in QA for 1 year
Vacancies 1
Qualification: Any Graduates
5.5 Days working 2day week offs. 1st and 3rd Saturday will we working day
