Key Facts

Remote From:

India , Malaysia

Category: System Engineer

Full time

Mid-level (2-5 years)

English

Hard Skills

Commissioning InstaLOD Sales Management Help Desk Support Customer Success Management Maintenance Testing Revenue Growth Client Services

Other Skills

•
Problem Solving
•
Communication

Roles & Responsibilities

Diploma in Electrical or Electronics engineering.
Bachelor's degree in Electrical or Electronics Engineering is an advantage.
3 to 5 years of experience with industrial or packaging machines.
Excellent communication skills in English and local language.

Requirements:

Provide technical support to customers and distributors.
Install, commission, and train customers on machinery.
Attend to customer complaints and perform maintenance and repairs.
Support long-term customer relationships and share feedback for improvements.

Job description

Key Roles & Responsibilities:§ Provide high level technical support to Indonesia Distributors Customers & SEA customers (as and when required).
§ Installation, Commissioning & Customer Training.
§ To attend customer complaint and solve the problem and provide high customer satisfaction.
§ Attending Preventive Maintenance, Breakdown Maintenance and resolving problems in the machines and Tools at the customer site.
§ Identify and implement upgradation retrofit opportunity.
§ Work on longterm relationship with the customer through annual reliability service contracts.
§ Train and support Distributor service engineers on the product.
§ Generate Target revenue.
§ Collect feedback from customer and share it with the concerned departments for improvements (if any).
§ Engaging with the Distributor Customer to ensure satisfaction and implement any necessary corrective actions.

Qualification & Certification (if applicable)· Qualification:
o Diploma in Electrical or Electronics.
o Bachelor’s in Electrical Engineering or Electronics Engineering is an advantage

Experience § 3 to 5 years’ experience in working with special purpose packaging pharma Industrial machine installation, commissioning and after sales support.
Communication & Language Proficiency
§ Excellent written and oral communication (English & Local Language)