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TP FIS Senior Associate

Expert Staffing Solutions (ESS)

Key Facts

Remote From: 
India
Full time
Senior (5-10 years)
English

Other Skills

  • •
    Troubleshooting (Problem Solving)
  • •
    Customer Service
  • •
    Problem Solving
  • •
    Customer Service
  • •
    Teamwork
  • •
    Communication

Roles & Responsibilities

  • Strong customer service skills and ability to build customer satisfaction.
  • Excellent verbal and written communication skills.
  • Proficiency in computer navigation and operation.
  • Ability to work independently and in a team, with flexibility for rotational shifts.

Requirements:

  • Provide customer support via phone for inbound inquiries.
  • Troubleshoot customer issues and escalate technical problems when necessary.
  • Document and track support requests accurately.
  • Assist and mentor less experienced Customer Service Associates.

Job description

Teleperformance is a global digital business services company.The company provides comprehensive, AIpowered service portfolio from frontoffice customer care to backoffice functions, including customer care, technical support, debt collection, social media services, trust and safety services that help defend both online users and brand reputation, and other services.
What you will be doing
  • Provides customer support by phone to consumers. Serves as primary contact for inbound customer issues. Escalates more technical productrelated issues to proper Product Support department.
  • Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
  • Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
  • Meets standards of job, such as quality standards, adherence to schedule and average handle time.
  • May provide guidance andor mentoring to less experienced Customer Service Associates Consumer.
    • What you bring
      • Excellent customer service skills that build high levels of customer satisfaction
      • Excellent verbal and written communication skills
      • Demonstrates effective people skills and sensitivities when dealing with others
      • Computer navigation and operation skills
      • Ability to work both independently and in a team environment
      • Ready to work in rotational shift (24x7)
    Ready to apply?
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