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TP FIS Senior Associate

Work set-up:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

India

Offer summary

Qualifications:

Strong customer service skills and ability to build customer satisfaction., Excellent verbal and written communication skills., Proficiency in computer navigation and operation., Ability to work independently and in a team, with flexibility for rotational shifts..

Key responsibilities:

Provide customer support via phone for inbound inquiries.
Troubleshoot customer issues and escalate technical problems when necessary.
Document and track support requests accurately.
Assist and mentor less experienced Customer Service Associates.

Expert Staffing Solutions (ESS)

11 - 50 Employees

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Job description

Teleperformance is a global digital business services company.The company provides comprehensive, AIpowered service portfolio from frontoffice customer care to backoffice functions, including customer care , technical support , debt collection , social media services , trust and safety services that help defend both online users and brand reputation, and other services.
What you will be doing
Provides customer support by phone to consumers. Serves as primary contact for inbound customer issues. Escalates more technical productrelated issues to proper Product Support department.
Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
Meets standards of job, such as quality standards, adherence to schedule and average handle time.
May provide guidance andor mentoring to less experienced Customer Service Associates Consumer.
What you bring
Excellent customer service skills that build high levels of customer satisfaction
Excellent verbal and written communication skills
Demonstrates effective people skills and sensitivities when dealing with others
Computer navigation and operation skills
Ability to work both independently and in a team environment
Ready to work in rotational shift (24x7)