Customer Service || VESTA

About company

One of the leading compay that deals with issue related to Prepaid and gift cards in the US market.

What you will be doing

• Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical productrelated issues to proper Product Support department.
• Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
• Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
• Meets standards of job, such as quality standards, adherence to schedule and average handle time.
• May provide guidance andor mentoring to less experienced Customer Service Associates Consumer.
• What you bring

  • Excellent customer service skills that build high levels of customer satisfaction
  • Excellent verbal and written communication skills
  • Demonstrates effective people skills and sensitivities when dealing with others
  • Computer navigation and operation skills
  • Ability to work both independently and in a team environment
  • Ready to work in rotational shift (24x7)

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