Excellent customer service skills and ability to build high customer satisfaction.
Strong verbal and written communication skills.
Proficiency in computer navigation and operation.
Ability to work independently and in a team, with flexibility for rotational shifts.
Requirements:
Provide customer support via phone, email, or instant messaging.
Serve as the primary contact for inbound customer issues and escalate technical problems as needed.
Troubleshoot and resolve customer problems, documenting issues accurately.
Meet quality, schedule adherence, and average handle time standards.
Job description
About company
One of the leading compay that deals with issue related to Prepaid and gift cards in the US market.
What you will be doing
Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical productrelated issues to proper Product Support department.
Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
Meets standards of job, such as quality standards, adherence to schedule and average handle time.
May provide guidance andor mentoring to less experienced Customer Service Associates Consumer.
What you bring
Excellent customer service skills that build high levels of customer satisfaction
Excellent verbal and written communication skills
Demonstrates effective people skills and sensitivities when dealing with others
Computer navigation and operation skills
Ability to work both independently and in a team environment
