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Senior Manager Operations US Process

Expert Staffing Solutions (ESS)

Key Facts

Remote From: 
India
Full time
Senior (5-10 years)
English

Other Skills

  • •
    Team Management
  • •
    Leadership
  • •
    Social Skills
  • •
    Communication

Roles & Responsibilities

  • Minimum 12 years of experience in the international BPO industry.
  • At least 2-3 years of managerial experience.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.

Requirements:

  • Oversee and manage US-based project operations.
  • Lead and supervise managers and associates to ensure efficiency.
  • Develop strategies to improve productivity and performance.
  • Collaborate with clients to understand needs and ensure satisfaction.

Job description

Company Overview

Expert Staffing Solutions is a leading staffing and recruiting company in the industry. We specialize in providing comprehensive solutions to our clients, helping them find the right talent for their organizations. With our extensive network and deep industry knowledge, we strive to deliver outstanding results and exceed expectations.

Role and Responsibilities

We are currently seeking a Senior Manager Operations with a strong background in the US Process. In this role, you will be responsible for overseeing and managing the operations of our USbased projects. Your key responsibilities will include:

  • Leading and supervising a team of managers and associates to ensure smooth and efficient operations
  • Developing and implementing strategies to optimize productivity and performance
  • Monitoring and analyzing operational performance metrics to identify areas for improvement
  • Collaborating with clients to understand their business needs and providing tailormade solutions
  • Managing client relationships and ensuring client satisfaction

    • Candidate Qualifications

      To be considered for this role, you must possess the following qualifications:

      • A minimum of 12 years of experience in the international BPO industry
      • A minimum of 23 years of experience in a managerial position

        • Required Skills

          • Strong leadership and team management abilities
          • Excellent communication and interpersonal skills
          • Proven track record of delivering results in a fastpaced and dynamic environment
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