Minimum 12 years of experience in the international BPO industry.
At least 2-3 years of managerial experience.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Requirements:
Oversee and manage US-based project operations.
Lead and supervise managers and associates to ensure efficiency.
Develop strategies to improve productivity and performance.
Collaborate with clients to understand needs and ensure satisfaction.
Job description
Company Overview
Expert Staffing Solutions is a leading staffing and recruiting company in the industry. We specialize in providing comprehensive solutions to our clients, helping them find the right talent for their organizations. With our extensive network and deep industry knowledge, we strive to deliver outstanding results and exceed expectations.
Role and Responsibilities
We are currently seeking a Senior Manager Operations with a strong background in the US Process. In this role, you will be responsible for overseeing and managing the operations of our USbased projects. Your key responsibilities will include:
Leading and supervising a team of managers and associates to ensure smooth and efficient operations
Developing and implementing strategies to optimize productivity and performance
Monitoring and analyzing operational performance metrics to identify areas for improvement
Collaborating with clients to understand their business needs and providing tailormade solutions
Managing client relationships and ensuring client satisfaction
Candidate Qualifications
To be considered for this role, you must possess the following qualifications:
A minimum of 12 years of experience in the international BPO industry
A minimum of 23 years of experience in a managerial position
Required Skills
Strong leadership and team management abilities
Excellent communication and interpersonal skills
Proven track record of delivering results in a fastpaced and dynamic environment
