Offer summary

Qualifications:

Minimum 1 year of ICC experience or equivalent., Strong customer service skills and excellent communication abilities., Ability to handle high call volumes and adapt to different customer queries., Customer-oriented with the capacity to manage multiple tasks effectively..

Key responsibilities:

Handle customer inquiries and provide appropriate solutions.

Manage high call volumes while maintaining quality service.

Adapt to changing customer needs and queries.

Support team management and prioritize tasks efficiently.

Job description

Teleperformance (TP) is a global digital business services company headquarters in France The company provides comprehensive, AIpowered service portfolio from frontoffice customer care to backoffice functions, including customer care, technical support, debt collection, social media services, trust and safety services that help defend both online users and brand reputation, and other services. It operates in 91 countries and serves 170 markets.
Candidate Profile
>Min 1yr of ICC Experience Grad
>To be able to handle customer queries with good CS skills.
>Customer orientation and ability to adaptrespond to different types of queries
>Manage high call volume within desired AHT
>Should be adaptable to change
What you Bring
>Proven customer support experience as a Client Service Representative
>Excellent communication skills.
>Ability to multitask , prioritize and manage team effectively.