6 months to 1 year of ICC experience or similar customer support background.
Excellent communication skills and a customer-oriented mindset.
Ability to handle technical and customer queries effectively.
Adaptability to changing environments and multitasking capabilities.
Requirements:
Respond to customer queries via phone or chat, providing technical support.
Manage and prioritize multiple customer issues efficiently.
Maintain high customer satisfaction through effective communication.
Adapt to new processes and tools as required by the company.
Job description
Teleperformance is a global digital business services company. The company offers a comprehensive service portfolio powered by AI, including frontoffice customer care, backoffice functions, technical support, trust and safety services, and more. We are currently seeking candidates with 6 months to 1 year of ICC Experience (GradUG) who can handle customer queries with good CS and Tech support skills. The ideal candidate should have a customeroriented mindset, be able to adapt and respond to different types of queries, and be adaptable to change. If you bring proven customer support experience as a Client Service Representative, excellent communication skills, and the ability to multitask, prioritize, and manage teams effectively, we want to hear from you.
